A discussion of external evaluation of a college or university program or unit looks at two different approaches used in the United States for accreditation purposes--standards of good practice and competency-based learning and review. Methods of maintaining consistency and eliminating bias are examined briefly. (MSE)

A recently implemented program of institutional evaluation in Spanish universities, designed with the intention of improving the quality of teaching, research, and administration, is discussed. Objectives and mechanisms for assessment in each of these areas are detailed. (MSE)

An examination of the management techniques that underlie the information technology (IT) industry reveals a common strategy of dividing organizational functions into tasks in a "top-down" fashion. The research and development approach is recommended for design-in-action development and an open-ended IT strategy to facilitate an…

Progress of 26 female students aged 10 to 13 participating in 4 database-oriented activities--library research, database construction, information retrieval, and writing--was monitored through student worksheets, researcher and student logs, audio/videotapes, questionnaires, and tests. Improvement of cognitive and metacognitive skills including…

Although the Total Quality Management approach has not met with universal acceptance in higher education, it is important to look beyond first impressions and direct translation to find insights in the methodology for college administration. It is also essential to apply the methods holistically, not in a fragmentary way. (MSE)

The performance model of administration, not a resource model, is what is needed for colleges and universities to thrive in an environment of budget cuts and lowered public trust. Continuous improvement of the efficiency and effectiveness of operational processes demonstrates quality management principles such as those embodied in the Total…

Understanding the principles underlying the Total Quality Management approach is essential to using it effectively in higher education. These include establishing a customer-focused mission; creating a vision; improving the process continuously; using systematic analysis; promoting participation; and recognizing the college or university as a…

Experience at Rio Salado Community College (Arizona) has shown that an administrative issue should be examined first to determine whether application of the continuous improvement process is an appropriate use of resources. Areas truly in need of significant improvement should have priority. (MSE)

Describes the McKenna Information Center's application of BRS/SEARCH, information retrieval software, as part of its services to Kennmetal Inc., its parent company. Features and uses of the software, including commands, custom searching, menu-driven interfaces, preparing reports, and designing databases are covered. Nine examples of software…

Discusses the use of MARC format in relational databases and addresses problems of incompatibilities. A solution is presented that is in accordance with Open Systems Interconnection (OSI) standards and is based on experiences at the library of the Universidad Politecnica de Valencia (Spain). (four references) (EA)

Discusses the variety of search command languages among online systems and provides suggestions for creating online information retrieval manuals using a database management system such as dBASE III PLUS. An online systems comparison chart is included for INFOGLOBE, INFOMART, DIALOG, QUICK LAW, and REUTERS TEXTLINE. (LRW)

Describes the incorporation of textile images into the University of Maryland Historic Textile Database by a computer user rather than a computer expert. Selection of a database management system is discussed, and PICTUREPOWER, a system that integrates photographic quality images with text and numeric information in databases, is described. (three…

The trend toward market orientation and related business strategies in higher education is examined in the Australian context, particularly in relation to changes in institutional administration such as coordinated decentralization and to the Total Quality Management movement. (MSE)

A National Association of College and University Business Officers survey of 153 institutions revealed the ways in which beginning, somewhat experienced, and experienced users of continuous quality improvement (CQI) management principles have implemented them. The three categories of implementers are profiled, and best practices are identified.…

The basic philosophy of organization and management of a learning resource center is to maximize the effectiveness/efficiency for the use of all resources and establish proper management control and cost effectiveness. Qualities should include accountability, consistent service, reliable professional consulting, and standardized procedures. A…