Considered as a major management approach for improving organizational performance and competitive advantage, Total Quality Management (TQM) poses a challenge to dynamic institutions to adopt a systemic philosophy that places emphasis on customer needs and a commitment to a culture of excellence. Higher education institutions (HEIs) as learning…

The purpose of this study was to determine the congruence among W. E. Deming's 14 points for Total Quality Management (TQM), the organizational health of school districts, and student achievement. Based on Kanter's (1983) concept of a Culture of Pride with a Climate of Success, healthy districts were defined as having an organizational culture…

A self-assessment model was developed for the Portuguese higher education institutions (HEIs) which was based on an empirical study aiming at better understanding their strategic and quality management and innovation practices and tools and on the study of several quality assessment models developed both for HEIs and business organisations. From…

Purpose: This research paper is a distinctive element of an empirical study on learning organisations carried out between 1999 and 2002. It seeks to examine a whole range of issues that seem to permeate higher-performing organisations. Design/methodology/approach: The study design utilised both quantitative and qualitative research methodologies.…

This article proposes a new way of conceptualizing workplace learning as distributed systems of appropriation, development and the use of practice-relevant generalizations fixed within mediational artifacts. This article maintains that these systems change historically as technology and increasingly sophisticated forms of production develop.…

Objective: To examine the use of good practice indicators by athletic training program directors and to provide a theoretical framework using engagement theory, a learner-centered process focusing on program improvement through continuous planning and evaluation, as a foundation for implementing good practices in athletic training education…

Mounting pressure for transformational change in higher education driven by technology, globalization, competition, funding shortages, and increased emphasis on accountability necessitates that universities implement reforms to demonstrate responsiveness to all stakeholders and to provide evidence of student achievement. In the face of the demand…

The Academic Council at Hazard Community College in Kentucky applied the Continuous Quality Improvement (CQI) process to improve the college's method for class scheduling. Four specific CQI steps were applied: Focus, Analyze, Develop, and Execute. The first step was for the Quality Action Team (QAT) to focus on making a clear written statement of…

This report examines the evidence available on improving school quality through implementation of the Malcolm Baldrige Education Criteria for Performance Excellence. The Baldrige criteria address many issues other failed educational efforts have not, including leadership, systems thinking, changes in school culture, and data-driven decision…

Discusses three management concepts that can be used by special librarians or information management specialists to achieve excellence in information delivery: total quality management (TQM), quality information management (QIM), and the ideas in the Special Libraries Association's (SLA) "Competencies for Special Librarians of the 21st…

Total Quality Management in Education is a systems model that involves internal and external stakeholders in developing practices, establishing partnership teams, enhancing individual growth, and increasing communication. Walk the Talk in Texas is an example of successful application of the model. (SK)

A comprehensive assessment program is used to maintain the quality of educational programs at Southern Illinois University. By analyzing and evaluating assessment data, students, educators, and administrators can maintain the process of self-improvement. (JOW)

The accreditation standards of the Association to Advance Collegiate Schools of Business (AACSB International) ask business schools to describe consistent processes that provide for operational consistency and continuous improvement in support of the schools' stated missions. This article addresses the identification of requisite quality…

Describes a postgraduate total quality leadership program developed for Rover, a British auto manufacturer, and accredited by Liverpool John Moores University. Identifies managerial and educational quality issues. (SK)

The Knowledge and Learning in Advanced Supply Systems (KLASS) project developed collaborative learning networks of suppliers in the British automotive and aerospace industries. Methods included face-to-face and distance learning, work toward National Vocational Qualifications, and diagnostic workshops for senior managers on improving quality,…