This paper examined the effectiveness of Ekiti State secondary school principals in disseminating information; investigated the types of social media that are mostly used by principals to disseminate information; examined how frequently the principals used social media to disseminate information; and examined the relationship between the use of…

This article reports on the representation and operationalization of interpersonal attention in complaint management by comparing business textbooks, service recovery research, and situated practice. While textbooks commonly recommend the use of interpersonal strategies when writing complaint refusals, service recovery research points toward…

Increasing visitor use in U.S. national parks leads to myriad challenges, one of which is the large amount of waste generated. In this research, visitors to three parks were surveyed to identify potential leverage points for communicating with visitors that may help increase desirable behaviors in visitors as part of the Zero Landfill Initiative…

Facilitating students' chemical literacy is a focal point of current science education. This study examines views of chemists and chemistry teachers on chemical literacy and, more broadly, on scientific literacy of four kinds of stakeholders: scientists, teachers, STEM students, and the educated public. We explored the views of 347 participants,…

Black technical and professional communication (TPC) is defined as including practices centered on Black community and culture and on rhetorical practices inherent in Black lived experience. Black TPC reflects the cultural, economic, social, and political experiences of Black people across the Diaspora. It also includes the work of scholars in the…

Students with autism are enrolling in college more frequently, yet graduation rates for these students remain low. One reason posited is a lack of self-determination (SD) skills, which help students communicate with faculty and staff and act on goals. This study investigated how faculty at a community college support students in developing these…

The topic of this academic review is settler slogans that mandate colonial school policy in North America. Also discussed is Indigenous futurity as a strategy for transforming education and countering the educational harm that comes from weaponized language. Beginning in 1887, the US federal government authorized colonial schooling, using the…

Promoting staff well-being has been a challenge for many residence life departments long before the COVID-19 pandemic led to a decrease in the mental well-being of the general population as well as in residence life staff. The stressful work environment and demanding work hours in residence life have been linked to burnout and intentions to leave…

A critical need exists for adults who are properly prepared to meaningfully engage with adolescents. While utilizing teens in leadership and teaching roles has been gaining popularity and application, a developmental and skills-based approach for improving "trusted adult" capacity to engage with adolescents has not been comprehensively…

Purpose: This paper posits the need for English language arts (ELA) teachers to foster students' use of languaging about their relations with ecosystems and peers, leading to their engaging in collective action to critique and transform status-quo systems impacting the climate crisis. Design/methodology/approach: This paper reviews the current…

Public Internet Data Mining methods enable studying educational institutions' public-facing communication. Multiple online data sources can illuminate differences in how different audiences are addressed online, opening the door for critical inquiry into emerging issues of representation and targeted advertising. The present study presents a case…

In the highly dynamic, competitive and uncertain environment of tertiary education, universities nowadays have to intensify marketing communication to address potential applicants. This study seeks to explore the advertising scheduling of university advertisements in selected media, to analyse the differences in the advertising strategies of…

There is a growing impetus across various disciplines to use photonovels to communicate information among people with low levels of health literacy. Photonovels present information in a form of an interesting story with photographs of real people. The purpose of this review is to describe the impact of photonovel interventions among people with…

This research is motivated by the interaction between deaf students with blind people in the context of friendship and buying and selling, but these two individuals can not communicate well due to the obstacles of the message is not acceptable or delivered by means of existing communication. Communication between the visually impaired and deaf is…

Virtual reality (VR) for Language learning has been shown effective in improving students' communication skills. However very few studies reveal the communication strategies students used in communicating in a VR environment, especially in learning Chinese as a foreign or second language (CFL/CSL). In this pilot study, a prototype Virtual…