A plan was developed by Fort Scott Community College (Kansas) to implement continuous improvement with technology integration. In addition to ensuring that college employees acquired and used high-tech computer skills, faculty had to use and incorporate technology in the classroom. (JOW)

Employee surveys before and 9 and 32 months after total quality management (TQM) implementation (n=186, 166, 118) identified three individual characteristics that collectively explained the variance in and better predicted TQM adoption: organizational commitment, trust in colleagues, and importance of higher-order needs for achievement and…

Suggests a particular way to think about the issue of quality in training, an approach that relates quality to customer satisfaction. Distinguishes between training efforts that are good but not as complete as one would like and those that are second rate. (JOW)

Discussion of quality management and approaches to organizational success focuses on benchmarking and the integration of other approaches including strategic planning, ideal visions, and reengineering. Topics include performance improvement; decision making; internal benchmarking; and quality targets for the organization, clients, and societal…

This article presents a family of organizational performance measures that enable decision makers at institutions of higher education to weigh the returns on investment in Total Quality Management. The enrollment management process is used to illustrate the use of six performance measures. The importance of a thorough knowledge of organizational…

Discusses the misguided application of the Total Quality method in academe, particularly the concept of students-as-customers.(SR)

Describes Total Quality Management (TQM) techniques implemented at Waukesha County Technical College (Wisconsin). The CAUSES program focuses on customers, accountability, understanding, self-improvement, education, and searching. Describes application of TQM to the fixed-asset team project. Four figures are included. (LMI)

This article examines the total quality management (TQM) concept as it is applied to higher education campus facilities. Each of the fundamental principles of TQM are examined as follows: customer-centered orientation; leadership; improved communication; continuous improvement; accountability; and quality of life. (GLR)

Total quality management (TQM), a holistic approach to managing complex organizations, replaces top-down management with decentralized "customer-driven" decision making. TQM has been adopted by many schools and school systems nationwide. However, the context of public schooling makes implementation of TQM in education significantly…

Whether viewed through Deming's 14 points, Juran's Trilogy, or Kaoru Ishikawa's Thought Revolution, Total Quality Management embodies 4 fundamental tenets: primary focus on customers and suppliers, universal commitment to continuous improvement, a systems approach, and top management responsibility. Educational organizations are recreating their…

Seeds of public education's current failures are found in its past successes (transmitting culture and providing custodial care). Education is experiencing paradigm paralysis because of piecemeal reform approaches, failure to integrate solution ideas, and reductionist, boundary-limiting orientation. The old system is no longer adequate. Total…

Ways to fit in total quality management training include (1) avoiding premature or unnecessary training; (2) restructuring for efficiency; (3) offering incentives for after-hours training; (4) integrating quality philosophy into strategic planning and performance management; (5) providing a context for using the skills learned; and (6) securing…

Training must be preceded by a well-articulated quality strategy and must be designed to facilitate its implementation. Each phase of the training curriculum should build on the preceding phase so that people will have the knowledge and skills they need when they need them. (JOW)

Total Quality Management (TQM) is not another"add-on" but a wholly reconceived approach to managing educational institutions. Some common start-up problems are lack of feasible leadership commitment, poor data and deployment plans, and inadequate managerial skills. Postlaunch problems include team and measurement mania, overzealous selling of…

Responses from 390 business school alumni (60%) show that students want educators to consider their opinions about their overall educational experience and what happens after graduation. A total quality management approach can help discover customer/student needs, establish a focus on improvement, and implement a process orientation. (SK)