Registrar's offices used to be--and in some cases still are--physical manifestations of organizational charts: upper management resides in one cloistered area, occasionally behind a locked door, connected to the rest of the staff by multiple degrees of separation. During the summer of 2013, Elon University agreed to remodel the Office of the…

Marketing in contemporary society is undergoing a shift in its foundational beliefs, including those concerning how the discipline treats customers. In this article, we present marketing educators with new ways of thinking about customers and challenge core marketing concepts by leveraging an elevated marketing perspective. We provide a roadmap to…

The chapters in this book both contribute to, and raise fundamental questions about, the knowledge that is valuable in the creation of good places to learn. Whether one is designing, managing or inhabiting a learning place, there are kinds of knowledge that can beneficially affect the relations between one's activities and surroundings. What does…

Purpose: The purpose of this paper is to explore the relationship of organizational culture, leadership and crisis management through exploration of these three constructs with respect to crisis management. Design/methodology/approach: In this paper, a conceptual framework has been proposed that is based on the literature findings of…

Universities are allocated considerable public resources and are expected to fulfil societal mandates through teaching, research and service to local, national and international communities. University strategic plans are public documents that express how university leaders, students, academic and administrative staff are expected to aspire to…

A fundamental role of education is to equip students with sound justificatory reasoning capacities to support one's beliefs or actions and to guide rational decisions about complex problems. However, empirical research into justificatory reasoning among students is virtually non-existent and this impedes education research. This study illustrated…

Purpose: The analysis of data collected from user interactions with educational and information technology has attracted much attention as a promising approach to advancing our understanding of the learning process. This promise motivated the emergence of the field of learning analytics and supported the education sector in moving toward…

Shared governance has become a critical focus for senior leaders concerned with institutional resilience and effectiveness. A blue-ribbon commission of the Association of Governing Boards of Universities and Colleges (AGB, 2014) called on boards to take seriously this area of responsibility. At the same time, shared governance is a notoriously…

The purpose for conducting the study was to explore and describe the use of alumni societies and associations in community colleges, particularly focusing on the intended outcome of their implementation. To collect data for the study, the research-team developed a survey instrument that was distributed electronically to 250 community college…

Senior administrators are often called upon to respond to hurtful incidents on campus. Effective response involves managing many aspects of campus reaction, including addressing the emotional condition of the campus community. Senior leaders must do the internal work if they are to provide the appropriate affective response to the emotional and…

We present an experiential exercise to teach key principles of training design. Selected students participate in a self-learning cardiopulmonary resuscitation training program, CPR Anytime®, offered by the American Heart Association, while the rest of the class observes. The class then assesses the use of several training design principles in the…

The Australian early childhood system is complex and constantly changing and poses challenges to centre director/managers. A major challenge is the difficulty in meeting the responsibilities of leading and managing both organisational and pedagogical goals within the legal and educational frameworks of the system. Preparing educators for a complex…

This paper addresses the important and linked questions of how to manage academic performance and workload effectively. It highlights the need in a modern, corporatised university to consider the nature of academic work and optimal ways to develop workload allocation and performance management processes. This paper complements two previous papers…

The reorganisation of higher education according to the marketplace logic -- and framed within the process of Europeanisation and globalisation -- has run parallel to a significant rise in the number of women in senior management positions at Spanish universities. This would seem to be a step to more gender equality. However, the analysis of the…

This paper explores the introduction of centrally coordinated initiatives aimed at formalising universities' relationships to external organisations. Such initiatives are referred to as "structured relations". Based on a review of nine Swedish Universities, we identify three types of structured relation initiatives (network events,…