The assumption that behaviorally anchored rating scales (BARSs) developed according to optimal procedures are behaviorally specific was tested. Considerable variation was found in the specificity of the behavioral anchors. A second study found that evaluation of critical incidents was significantly different across rating contexts. BARSs did not…

Compares qualitative and quantitative methods. Proposes critical incident technique as an appropriate tool for workplace and classroom settings. Describes its components, including interview techniques, coding of interview themes, data analysis, and drawing conclusions. (Contains 28 references.) (SK)

Twelve managers described effective and ineffective critical incidents in which they tried to facilitate employee learning. From the analysis emerged 13 behavior sets that help define the role of facilitator. (SK)

This study examines response rates for mixed-mode survey implementation involving mail and e-mail/Web components. Using Dillman's Tailored Design Method, 1,500 participants were sent a survey either (a) via mail with a follow-up contact via e-mail that directed them to a Web-based questionnaire or (b) via e-mail that directed them to a Web-based…

The Critical Incident Stress Management (CISM) Model for crisis intervention was developed for use with emergency service personnel. Research regarding the use of the CISM Model has been conducted among civilians and high-risk occupation groups with mixed results. The purpose of this study is to examine the effectiveness of the CISM Model for…

The qualitative study in this article explores critical incidents that may facilitate the support a principal provides for a school counseling program. Through structured interviews, supportive principals are asked to reflect on their prior experiences with school counselors, their educational exposure to school counseling, and their…

For a report on a two-year research project designed to evaluate the introduction of educational television in Colombian schools by the Peace Corps, "critical incidents" which were collected from the utilization Volunteers (those in the field who were serving as educational television consultants) are presented. The first part of the…

Concern with quantification of competence and progress in subject areas has led to paradox of measuring progress in terms of theory-generated sets of sub-skills, with little or no direct evidence of qualitative change in the child's performance of complex tasks. (MJB)

Thematic analysis of critical incidents interviews with 13 physician coaches yielded two orientations to coaching: reflection/teaching coaches focused on others and described positive encounters experienced in coaching; personal learning and change coaches identified more personal benefits from the experience. (Contains 31 references.) (SK)

Human patient simulators are computerized mannequins that present patient scenarios in which nursing students learn to assess critical health incidents. Their use involves faculty time and commitment, maintenance and upgrading investment, and careful scenario preparation. (Contains 20 references.) (SK)

Critical incident analysis, combining actual experiences with structured reflection, can facilitate learning from clinical practice and develop interpersonal skills and self-awareness. (SK)

Ellinger, Watkins, and Bostrom report a study of 12 managers who described critical incidents in which they facilitated employee learning. Behaviors defining facilitation were identified. Dirkx's response criticizes the research for its individualistic and decontextualized focus. (SK)

Describes four perspectives that shape critically reflective practice: (1) one's autobiography as a learner; (2) learners' eyes; (3) colleagues' experiences; and (4) theoretical literature. Presents a critical incidents questionnaire, a structured way to reflect on and examine core assumptions in practice. (SK)