Explains the usefulness of critical incident technique for job analysis. Describes how themes are identified and coded using sample interviews. Data from a recent office occupations study are used to illustrate methods of data analysis. (Contains 22 references.) (SK)

This study aimed to describe and categorize the attributes that parents of young children with cochlear implants (CIs) consider as facilitating their parental coping experience. I interviewed 15 hearing mothers and 13 hearing fathers (including 12 married couples) whose children had CIs, using the critical incident technique that asked parents to…

The article presents an easy-to-use procedure for documenting critical classroom occurrences with handicapped children. Based on continuous recording and anecdotal report principles, the procedure includes a legend and a recording chart. Its use is illustrated in three classroom settings. (CL)

This article explains the rationale, development, and use of a simulation approach to training counselors in which videotaped vignettes of critical incidents that occur in the course of establishing and maintaining a helping relationship are presented to trainees as stimuli. (Author)

Critical incidents technique was used to investigate the expertise of 11 staff development leaders in British higher education institutions. A model of professional expertise including both functionalist and experiential conceptions of expertise was developed and tested. It proved useful in prompting reflection. (Contains 13 references.) (SK)

Guided reflection in group settings is a way to decrease the bias that may exist in individual perceptions of experience. Group deconstruction and reconstruction of critical incidents by imaginatively visualizing options can develop deeper insight and awareness of the consequences of actions. (Contains 37 references.) (SK)

The critical incidents technique was used with 50 workers successfully coping with career establishment. The workers identified behaviors used to cope with six tasks: organizational adaptation, position performance, work habits/attitudes, coworker relations, advancement, and career choice/plans. Responses were organized into patterns of coping…

Fifteen individuals who received outplacement counseling (OPC) were interviewed to determine which services were helpful or hindering and whether there were services they would like to have received but did not. The critical incident technique (J. Flanagan, 1954) was used to analyze the data around 16 emergent categories. Results support previous…

Studies of the influence of conventional methods courses on preservice classroom teachers (PCTs) have provided mixed results. The purpose of the study described in this paper was to break new ground and examine the effects of a critically oriented 6-week methods course and a 9-week early field experience on one class of 24 PCTs. Data were…

A sample of faculty members from three fields of study (English, Psychology, Chemistry) responded to a survey eliciting descriptions of specific observable incidents which caused them to change their estimate of the competence of a graduate student. A listing of the incidents retained from the responses, as well as copies of the initial letter of…

This qualitative study investigated the types of conflict elementary principals encounter and the behaviors of the principals that led to successful or unsuccessful results of those conflict situations. The Critical Incident Technique was used as the means of gathering data for this study. Data were gathered from 32 principals in a midwestern…

Utilized the Critical Incident Technique to explore the facilitation of healing for First Nations people. Results indicate that healing was facilitated through practices such as connecting to family, community, spirituality, and nature. Examines healing approaches that helped people achieve interdependence to illustrate the importance of…

Graduate students in two human resource development courses (n=35) answered critical incidents questions each week and evaluated the critical incidents method. Critical incidents increased students' understanding of evaluation and instructional design, raised consciousness of assumptions and beliefs, and highlighted communication issues affecting…

Presents results from a study of three community development models. The data are used to construct a model of the community development process as it is remembered and experienced by community workers and citizen participants involved. The model shows the change process in community development activities. (JOW)

Responds to 58 articles in special journal issue dealing with critical incidents, or direct experiences which have impacted the counselors who experienced them. See critical incidents as examples of Jung's concept of synchronicity, two simultaneous events that occur coincidentally and, although not causally related, result in a meaningful…