The Malcolm Baldrige Quality guideposts provide a comprehensive model for systematic quality improvement and innovation in colleges and universities.

Purpose: This paper aims to provide a TQM framework that stresses continuous improvements in teaching as a plausible means of TQM implementation in higher education programs. Design/methodology/approach: The literature survey of the TQM philosophies and the comparative analysis of TQM adoption in industry versus higher education provide the…

In 1983, the National Commission on Excellence in Education, commissioned by Secretary of Education T. H. Bell, issued a report titled "A Nation at Risk," that turned the national spotlight on the need for educational reform and gave impetus to reform efforts over more than two decades. Now another commission, this one appointed by…

Current high school reform often focuses on small schools, small learning communities, and alternative paths to post-secondary education. While these reforms are necessary, recent evaluations of improving high-poverty high schools in urban districts (American Institutes for Research & SRI International, 2004 & 2005) suggest these changes are not…

This document consists largely of paper versions of the transparencies used by the author to give his conference paper on Total Quality Management (TQM) in the college and university setting. An introduction lists a series of definitional phrases, a list of what TQM is not, and 11 fundamental principles describing what TQM is. The three major…

This article argues that students who have leadership skills are empowered toward better learning and decision making and ultimately are more disciplined. Herein, the author offers a number of techniques teachers can use to put group leadership skills into practice in the classroom.

This book shows how the quality management approach pioneered in Japan by Dr. W. Edwards Deming allows educational service centers to expand services and be more flexible by reducing waste and rework. Deming's method shows how to change from reactive management to a dynamic system of continuous improvement that restores worker pride, increases…

Examines how and to what extent business-oriented libraries and information centers in the Nordic countries have implemented strategic quality management (SQM), drawing from theoretical considerations in an earlier article. An operational assessment model is proposed and empirical findings from a survey of business information services are…

Investigates positive claims about total quality management (TQM), comparing employee responses from an organization not implementing TQM with those from two organizations using TQM. Finds organizational commitment and perceived organizational support to be higher in TQM organizations, along with more positive employee-top management and coworker…

A number of management strategies currently used in business may help higher education be more responsive to societal needs: innovative use of technology, focus on quality and customer service, teams and group decision making, employee motivation, and respect for legal and ethical issues and diversity. (SK)

Total quality management and knowledge management are merged and used as a conceptual model to direct and develop information landscaping techniques through the coordination of information mapping, charting, querying, and reporting. Goals included: merge citation analysis and data mining, and apply data visualization and information architecture…

W. Edwards Deming's concepts offer an integrated approach to quality schooling. Three barriers must be overcome: fear of industrial models, poor knowledge of workers and work processes, and unquestioned beliefs. Instead, educators must develop community understanding and commitment, establish business-education partnerships, and manage schools as…

Maintains that Total Quality Management (TQM) is one method that helps to monitor and improve the quality of child care. Lists four steps for a child-care center to design and implement its own TQM program. Suggests that quality assurance in child-care settings is an ongoing process, and that TQM programs help in providing consistent, high-quality…

The key to renewal is emphasis on results and the conditions favoring them. Short-term results are pivotal to improvement efforts, particularly for automobile plants and schools striving to apply Deming's TQM principles. Success depends on regular collaboration focused on well-defined, measurable student performance goals and frequent monitoring…

Examines the conceptual basis for the cost of quality and its application to libraries. The framework for analysis of this conceptual basis includes definitions of the cost of quality; a brief historical review of the cost of quality; and the application of quality cost to libraries, including an explanation of how quality costs respond to quality…