Increasingly, higher education institutions are using Total Quality Management (TQM) as a vehicle for delivering cost-effective programs and services. The TQM philosophy is that quality can be improved by ceaselessly improving the processes that support the institution's mission. TQM is applicable to institutional research and planning as well as…

The most successful TQM (Total Quality Management) training programs include a set of "paradigm-shifting" experiences to encourage self-assessment by managers. Their retraining and altered perceptions result in an empowered workforce and long-term, significant improvement in the effectiveness and success of their organization. (seven references)…

Tired of disjointed programs and projects, the staff of Newtown (Connecticut) Public Schools developed their own Success-Oriented School Model, blending elements of Deming's 14 points with William Glasser's approach to quality. To obtain quality outcomes means stressing continuous improvement and staying close to the customer. (six references)…

With political support, Total Quality Management principles can help urban schools redefine schools' role, purpose, and responsibilities; focus on continuous improvement; plan comprehensive leadership training; create staff development confronting staff attitudes and beliefs; use research- and practice-based information to guide policy and…

Human resource development professionals have two challenges in total quality management (TQM): showing management what customer focus and leadership mean and declining responsibilities that are not theirs. TQM's systems view of training involves value-adding processes that take place before, during, and after the learning transaction. (SK)

To keep Deming's ideas alive, this article reexamines how Deming's philosophy connects with education and discusses implications for educators, parents, and legislators. Expecting to achieve "quality" results in little time encourages "quick fixes" and a crisis mentality that distort Deming's message and lead nowhere. There are…

Most training is evaluated at the level of trainee reaction and some at the level of learning but very little at the level of behavior and results. Three methods for identifying evaluation criteria for these levels are cost-benefit analysis, impact analysis, and total quality management. (SK)

Reveals two constraints on public relations: the communication technician role, constraining information disclosure about the organization; and the manager role, constraining participation in the decision-making process. Discusses implications for what can be communicated outside and what can be done inside the organization. Addresses implications…

Discusses the concept of Total Quality Management (TQM), developed by W. Edward Deming and Joseph Juran in 1940s, and its applications for child care centers. Discusses how TQM focuses on customer satisfaction, measuring performance, benchmarking, employee empowerment, and continuous training. Includes a list of suggested readings on TQM. (MDM)

The Crawford County (Pennsylvania) Excellence Council helped a school superintendent revamp the district's dysfunctional work order system by providing TQM (total quality management) training to five teams of workers. The result was total quality transformation of a work process that transcended mere problem solving. (MLH)

Schools must establish the same quality standards and techniques used by businesses to achieve Total Quality Management (TMQ). TMQ can help public education to respond to the challenges typical of inner-city schools: a high transfer rate; aging faculty; and students with poor reading and math skills, lack of motivation, low self-esteem, and a…

Describes the features of the Austin Public Library that made it Library Journal's pick for the 1993 Library of the Year Award. The library's outreach programs, use of total quality management, volunteer program, and the bonds between the library and the city government are covered. (KRN)

"Continuous quality improvement" is implemented by the Francis Tuttle Vocational Technical Center in Oklahoma. The gradual process has involved employee training and staff reorganization with the goal of improving service to students. (JOW)

Discusses the use of total quality management (TQM) principles in libraries. Topics addressed include commitment from the library director; strategic planning; training needs for library staff; the identification and selection of targeted areas that would benefit from TQM; quality improvement teams; analysis; proposed solutions; and evaluation…

Explains how quality concepts such as customer satisfaction, continuous improvement, and defining the customer apply to education. Describes how creative problem solving can overcome such conceptual blocks as constancy, commitment to the past, compression of ideas, and complacency. (SK)