Thirty-three government managers being trained in feedback skills wrote critical incidents about their least effective subordinate (LES) as pre- and posttests and discussed problems with the LES. Compared to 32 controls who received no training, there were significant increases in feedback skills and lower tendency to attribute LES' problem…

Reports on a study of nursing education at the University of Southern Queensland (Australia) that sought to integrate-computer mediated communication, collaborative learning, and reflection on critical incidences to make the most of learning opportunities confronted by learners and practitioners in situ. Discusses learning and instructional…

This article serves to challenge the prevailing wisdom that suggests that most trauma is followed by post-traumatic stress disorder (PTSD), and is best treated with critical incident stress debriefing (CISD). Instead, recent evidence suggests that many individuals exposed to stress do not experience stress responses. Even those who do, however,…

This article describes the process of creating training data for a game developed to promote cross-cultural competence among students studying in a culture different from their own. The process of creating game cards (known as culture assimilators) begins with the collection of reports of intercultural misunderstandings. This phase of data…

This paper explores whether an urban school teacher's participation in an inquiry based Master's degree programme contributes to any shifts in her understanding of her non-dominant students and her own teaching. In the first section I define the theoretical constructs of critical education and dialogic discourse. The second section, through a…

Latent trajectories of credit hour accumulation were modeled using three independent samples of community college students. Five qualitatively distinct patterns of persistence emerged from these samples: Full-time, long-term; 2 years and out; long-term decliners; part-time, long-term; and one term and out. Follow-up analyses using measures on the…

Electronic performance support systems (EPSS) can accommodate disparate learner knowledge, experiences, and methods of comprehension. However, learners may have ineffective cognitive strategies for using an EPSS environment. The solution described in this article is applied to a Web-based EPSS that has a simulation core. As the learner works in…

It is generally acknowledged that school discipline is failing. Through a comparison of two very different disciplinary situations, I inquire into possible causes of failure and conditions of success. The argument is made that if discipline is to succeed, students must believe in and identify with the goals it is designed to support. Questions are…

A prominent leader in the movement towards restorative approaches in juvenile justice presents cutting-edge practices for community service. Such programs balance community safety, accountability for behavior, and development of the competency of youth. This article describes the benefits and challenges of implementing this model and suggests the…

This study reports results from an evaluation of the experimental Rio Hondo driving under the influence (DUI) court of Los Angeles County, California. Interviews and official record checks with 284 research participants who were randomly assigned to a DUI court or a traditional criminal court were assessed at baseline and at 24-month follow-up.…

This study describes an intercultural learning program combining cooperative learning with critical incidents drawn from the culture-general assimilator developed by Brislin. The training program was adapted to school teachers, a population already identified as a high-risk group because of the frequency and unpredictability of the intercultural…

This paper describes the non-standard method that was used to evaluate the various processes and procedures employed by more than 20 PLATO courseware development groups and to evaluate this method. The method used was the Flanagan's critical incident technique, modified to include decisions as well as incidents. Sources of information for the…

This study proposed to identify the objectives of the remedial English 21 course and to discover the factors that contributed to or interfered with the success of the objectives. The major part of the study involved 500 students randomly selected, 100 from each of five junior colleges. Students answered a questionnaire indicating which incidents…

This book presents a series of critical incidents in education in order to provide educational administrators with an opportunity to apply problem-solving techniques and management strategies to a variety of administrative problems. Each chapter concentrates on a particular educational concern. The critical incidents in each chapter are preceded…

The critical incident technique is an exploratory qualitative method of research which generates a comprehensive and detailed description of a content domain. It consists of asking eyewitness observers for factual accounts of behaviors (incidents) which signficantly contribute to a specified outcome (are critical). This paper illustrates how to do…