Examines ways of improving school cleaning costs and quality by adhering to 15 specific principles. Principles discussed include the use of employee training, accountability, quality equipment and supplies, assignment scheduling, written self audits, computerized management, and industry involvement. (GR)

Describes a teaching model that applies management tools such as delegation, total quality management, time management, teamwork, and Deming rules. Promotes the advantages of efficiency, reporting, independent scheduling, and quality. (SK)

Outdated and cumbersome administrative processes and technology at the University of Missouri prompted use of business process reengineering (BPR) techniques to bring about change. BPR helped quantify staff resources and costs associated with major administrative processes, know where those processes were occurring, and understand opportunities…

Discusses six microcommunication skills to help managers communicate effectively in performance-appraisal interviews. Reviews models that have conceptualized interpersonal communication and presents a theoretical model that may assist managers and stimulate scholarly research. (JOW)

Discusses knowledge management (KM) and provides a framework to determine what the varied viewpoints of a KM system entail as well as a framework for the economic valuation of KM projects. Highlights include case studies; entropy (measure extent of missing information); business process modeling; and technologies used in KM systems, including…

Examines an important new issue for university administration: the complexity of managing corporate knowledge. Presents a case study of Australian universities' evaluation and quality assessment activities, through which unprecedented databases, particularly on teaching quality, have been collected. Questions whether this "corporate…

Concerned about inappropriate uses of the Texas Assessment of Academic Skills, the Leander Independent School District developed a Total Quality application to guide instruction for individual students. Focusing on learning instead of testing, the new system consists of comprehensive language arts and mathematics assessments completed by students…

Describes the American University in Bulgaria as a case study in educational entrepreneurship. This U.S.-style liberal arts university offers a curriculum that is unique in the Bulgarian higher education system, employs faculty with a commitment to principles of shared governance and an emphasis on Total Quality Management, and offers…

Deming's principles and TQM problem-solving tools and techniques can be used to solve noninstructional problems such as vandalism, dropouts, and student absenteeism. This case study presents a model for principals to apply to identify root causes, resolve problems, and provide quality outcomes (at reduced cost) in noninstructional areas. (Contains…

Reports on a longitudinal study examining implementation of a Quality Management reform based on Deming's seven principles. Interview and survey data from a national sample of purposefully chosen high schools show limited results as to teachers' effective use and institutionalization of TQM principles. The principal's role is critical. (Contains…

In a study using a total quality management framework, 132 agriculture faculty perceived off-campus courses as being lower in quality. There were small quality differences on user- and value-related factors, but greater disparities in manufacturing-related and transcendent factors. (SK)

The universal attempt to link computers by means of business process reengineering, enterprise integration, and the management of technology is creating large systems that structure and control the flows of information within institutions. Human work associated with these systems must be reorganized in the image of these technologies. The…

The conducivity process, a methodology for creating healthier workplaces by promoting conducive production, is illustrated through the use of the "conducivity game" developed in the NordNet Project in Sweden, which was an action research project to test a job redesign methodology. The project combined the "conducivity" hypotheses about a…

The word 'quality' has become a 'central term in the lexicon of contemporary higher education and a major point of interest to various interest groups'. As quality assurance systems have developed around the world, certain assumptions are becoming alarmingly widespread: for example that quality assurance is new to higher education, that quality…

There is an international student market suitable for regional Australia, but each region is different. Hence, each region must determine, target and niche market to its best potential international student customer base. For international education there remains scant, relevant, data for regional Australia, hence complete regional approaches to…