This paper investigates how university leaders in Finland implement quality management in their respective institutions. The study uses a modified model of the European Foundation for Quality Management (EFQM) Excellence Model as a theoretical base in eliciting information on quality management strategies from the senior academic leaders in these…

Purpose: Evidence from the UK shows that public relations (PR) in schools initially met with resistance but has since entered a second phase, that of "post marketisation". But, it is still believed that unqualified and untrained administrators practise it in schools. Little formal research has been undertaken into this, especially among the…

This is a report of the strategies adopted by the University of Malaya (UM), Malaysia, to address the issues and complexities involved in its search for excellence in teaching and learning, research and service. The story is told how the university sought accreditation through the International Standards Organisation (ISO) and how by uniting their…

Over the years, the Columbus Metropolitan Library (CML) has experimented with various continuous improvement initiatives. Some projects fizzled owing to the universal killers of grand ideas such as inertia, inconsistent implementation, lack of buy-in, "flavor of the month" attitude, and the all-time favorite: if they ignore this idea it…

The role of the educational professional and the speed at which educational reforms have been introduced within higher education has transformed the academic into a manager. This is explained through a variety of changes; for example, technology and the transformation of traditional workplaces being replaced by virtual workplaces through the use…

Calls for the quality of educational research to be monitored more carefully are examined in the context of the most widely used and trusted form of quality screening, namely, that afforded by peer review. The serious limitations of peer review for this purpose, especially in education, are outlined before discussing the place of peer review…

Often when total quality management (TQM) does not live up to expectations, that failure is a sign that implementation of TQM was simply fashionable "management hype" or "window dressing" without strong organizational underpinnings. TQM can have staying power when it is backed up by leadership basics of training people…

Published by the Ohio Association of Two Year Colleges, this journal provides a medium for sharing concepts, methods, and findings relevant to the classroom and an open forum for the discussion and review of problems. This volume consists of the fall 1995 and spring 1996 issues and provides the following articles: (1) "FOCUS: OMI College of…

Total Quality Management (TQM), the synchronization of quality principles across an organization, can help reveal that most problems within an organization are systemic and not personal. In the United States' educational system, teachers are often restricted, and little true learning communities are rare. Common educational practices, such as rote…

The literature on effective measures of enhancing the participation of organized labor in Total Quality Management (TQM) initiatives was reviewed. The literature was found to be limited in terms of specific discussion of labor union commitment to TQM; instead, authors and experts on the topic focused on the importance of employee involvement,…

Total Quality Management (TQM) has become popular in many educational settings in recent years. TQM was initiated at Shiloh High School in the Gwinnett County (Georgia) Public Schools as a part of a strategic plan that guarantees individual student success. Shiloh Principal J. Patrick Mahon recognized TQM's usefulness in carrying out a strategic…

When transferring the methods of quality management from industry to academia, there are important differences that must be considered. This paper describes the differences between traditional management and quality management, and shows how Deming's principles of Total Quality Management (TQM) can be applied to education. Some of these principles…

The potential exists in schools nationwide to create a high quality system of education. But schools are not operating as a coherent system. While most educators and citizens are ready to act and to improve education, decisionmakers do not realize the need for a new paradigm in education. Many successful schools serve as examples of the benefits…

The Association of Community College Trustees' (ACCT's) Member Communications Committee commissioned SunGard Collegis to conduct an environmental scanning initiative to identify the top social, political and other environmental challenges which are, or will be affecting colleges and communities in the near future. The initiative included a…

This review provides a historical overview of available management techniques for higher education. It describes the techniques of Management by Objectives, Zero-Based Budgeting, Strategic Management, and Total Quality Management and the ways they can be applied to higher education. The paper discusses institutional management practices defining…