Purpose: Measuring service quality in higher education is increasingly important for attracting and retaining tuition-based revenues. Nonetheless, whilst undergraduates have received substantial academic exposure, postgraduate-based research has been scant. Consequently, the objectives of this paper are threefold: first, to identify the service…

Purpose: The purpose of this paper is to set out to evaluate the financial education needs of ethnic minority SMEs in the West Midlands region of the United Kingdom. Design/methodology/approach: A postal survey was used to investigate the financial needs of owner/managers in 64 ethnic minority SMEs and a control sample of 23 non-ethnic SMEs.…

One popular teaching approach is a hybrid format balancing traditional face-to-face classroom instruction with online components. The authors used strengths, weaknesses, opportunities, and threats methodology to examine if hybrid formats meet student expectations and the M. T. Miller and D. E. Husmann (1996) classification system to identify…

Using a sample of 751 undergraduate students and 85 of their faculty, the author examined the extent of faculty-student differences in their priorities placed on eight learning goals. The findings show that students placed significantly more importance on career preparation, scientific reasoning, personal development, and art and cultural…

Mandatory internships are implemented in higher education curricula in order to ease the labour market integration of graduates. This article evaluates the utility of mandatory internships in Germany by assessing the effect on graduates' transition from higher education to work. The authors examine whether these compulsory programmes provide extra…

As more affordable synchronous communications are becoming available, the use of synchronous interactions has not been noted in course Web sites as often as asynchronous communications. Previous research indicated that the integration of synchronous tools into course Web sites has made a positive impact on students. While most of the previous…

Medications are central to the psychiatric armamentorium in U.S. jails and prisons. Psychiatric medications are used both to stabilize acute symptoms as well as maintain mental health once symptoms are reduced. Both jails and prisons rely heavily on traditional antipsychotics, but both have a full array of atypical medications in their…

This study examines the characteristics of library information technology (IT) workers using a mail survey. The IT workers showed a moderate level of a sense of belonging, playing the broker's role, job autonomy, and job satisfaction. There were differences between librarian IT workers and non-librarian IT workers regarding most of these…

The first aim for this paper was to examine gender and age differences in the intensity of usage of information and communication technology (ICT: computer for digital playing, writing and e-mailing and communication, and Internet surfing, and mobile phone). Second, we modelled the possible mediating role of sleeping habits and waking-time…

This paper documents a study of the role of superintendents in fostering and enabling the growth of teacher leadership. It is presented in two parts. The First part was designed to study teacher leadership programs in select universities in Michigan in which professors of educational administration described the extent to which the concept of…

Industry policy emphasises the importance of competition between firms as the basis of efficient markets and as a stimulus for improved firm efficiency. Yet research has shown that much can be gained from cooperation among firms in a range of activities, especially those involving the transfer of knowledge, such as training. These cooperative…

The primary purpose of this research was to adapt the Dimensions of Learning Organization Questionnaire (DLOQ) from Watkins and Marsick (1993, 1996) and examine its validity and reliability in a Korean context. Results indicate that the DLOQ produces valid and reliable scores of learning organization characteristics in a Korean cultural context.…

Variation in general instructional objectives among instructors in two community colleges (X and Y) located in a western state was investigated through a survey research. A three-part survey instrument was developed to facilitate this study. Although instructors realized the importance of each cognitive item, they focused significantly more on…

Water-resource scientists have become increasingly concerned about global water quality and quantity issues. Water and watershed education are now mandated topics for school-aged youth. Pennsylvania teachers lack consistent and accessible curricula to teach students about water quality and quantity. A mail survey administered in 2004 determined…

The purpose of this concurrent triangulation mixed methods study was to understand the status of succession planning and management (SPM) efforts of the subject university as perceived by the fulltime academic and fulltime administrative staff. Four research questions guided this study: (1) how do fulltime academic staff and fulltime…