Discusses the integrated concept of electronic performance support systems (EPSS) as a solution to meet performance needs of knowledge-rich workplaces where information overload is often a problem. Considers the adoption of information technology, task performance time, and support functions, and gives an example of an EPSS for marine shipping…

Discusses aspects of andragogy that are important for performance improvement professionals. Topics include the core andragogical model that presents core principles of adult learning; andragogy as an individual-transactional framework; individual learner differences; situational differences; and the Andragogy in Practice Model. (Contains 70…

This commentary is intended to start a conversation on ethical behavior in the marketing of our work, with a special focus on the issues that arise when marketing technology and related services. The general literature on marketing ethics suggests that marketers have more relaxed ethical values than the general public. Therefore, ethics should be…

Management experts claim that organizational learning, knowledge management, intellectual capital, and related concepts are more important to today's organizations than traditional assets such as natural resources and skilled labor. Management thus enters domains more typically studied by those in training, education, and human performance…

This paper examines the changing use of policy levers in the English postcompulsory education and training system, often referred to as the learning and skills sector (LSS). Policy steering by governments has increased significantly in recent years, bringing with it the development of new forms of arms-length regulation. In the English context,…

Electronic performance support systems (EPSS) can accommodate disparate learner knowledge, experiences, and methods of comprehension. However, learners may have ineffective cognitive strategies for using an EPSS environment. The solution described in this article is applied to a Web-based EPSS that has a simulation core. As the learner works in…

Performance technologists like quick, cheap analysis that is rigorous and comprehensive. This article presents the organization scan model which makes successful compromises between the technologist's obligation to be rigorous and comprehensive and the sponsor's obligation to save money and time. Includes "Societal Bottom Line: Measurable…

Examines a virtual work team to determine the domains of the team and the effect the virtual work environment had on the domains. Discusses results of a literature review and a phenomenological heuristic case study, including the effects of post-modern philosophy and postindustrial society on changes in the marketplace. (Contains 79 references.)…

Explains the Internet 2 collaborative end-to-end performance initiative that focuses on performance measurement, analysis, and improvements that lead to a standard set of network capabilities and limitations. Discusses results of this performance initiative, including providing direction for current and future network development. (Author/LRW)

Discusses the organizational mindset of human performance technology (HPT) practitioners at the 2001 International Society for Performance Improvement (ISPI) International Conference. Outlines the framework for organizational alignment, the importance for gatekeepers (those who provide access to the company to outsiders; need to development of a…

Discusses human performance technology models for describing and understanding factors involved in day-to-day functioning of employees and then to develop specific remedial interventions as needed, and contrasts it to an organizational performance system perspective used to design an organization before employees are even hired to prevent bad…

Focuses on the comparative use of training from human performance technology (HPT) and traditional training perspectives, based on taxonomy. Concludes that the primary difference is a holistic systems performance improvement approach by eliminating barriers with HPT versus reaction or response to a set of business objectives in traditional…

Establishes a theoretical foundation for control groups; defines four types of control groups applicable to HPT (human performance technology) program evaluation and measurement; explores their validity; and presents scenarios for an electronic learning program to demonstrate the applicability of the control group methods for HPT program…

Provides an example of how HPT (human performance Technology) helped provide value in a community situation in Montreal. Describes a problem with graffiti that a neighborhood merchants association was having and explains how an HPT (human performance technology) professional suggested defining the reasons for the problem before solutions were…

Outlines an approach to curriculum development that stresses a competency-driven framework including competency identification, curriculum development, and performance measurement, as well as a component-based approach to educational development and training asset management. Set in a professional services firm, the framework could serve as a…