Examines how the principal's (metaphorical) role has changed since the 1920s. If the pattern of previous decades holds, the metaphor for the 1990s will merge the principal as facilitator with the principal as instructional leader (the 1980s metaphor). The influence of total quality management applications, performance domains, and preparation…

Discusses nine assumptions upon which the quality movement (Total Quality Management and Continuous Quality Improvement) is based, as it applies to education. Highlights current educational initiatives that support each assumption. (SR)

In Iowa high schools using instructional materials on total quality management (TQM) livestock practices, 1,099 students (68%) responded to a survey; 732 in a one-year follow-up. Females rated their use of TQM practices higher; 10th and 11th graders had higher ratings than 12th graders. Difficulties in survey administration suggested that…

Examines the application of total quality management to higher education and gives examples of effective faculty-administrator collaborative efforts. Depicts a process of creating a new culture for change. (SK)

Business students were taught a total quality management-based outlining process for course readings and a tally method to measure learning efficiency. Comparison of 233 who used the process and 99 who did not showed that the group means of users' test scores were 12.4 points higher than those of nonusers. (Contains 25 references.) (SK)

Examines eight reasons why Total Quality Management cannot succeed in education and shows how one Florida elementary school surmounted these obstacles and implemented Deming's quality principles. Principal Nancy Duden overcame resistance to change, leadership misconceptions, reliance on external motivators (promotions and grades), increased…

This paper examines the use of total quality management (TQM) principles in the selection of college faculty, presenting a TQM model for the recruitment, identification, and selection of faculty. This model relates the role of vision, mission, planning, and organization design with quality concepts, such as leadership, empowerment, client…

The Maryland Center for Quality and Productivity at the University of Maryland has developed a methodology that enables the management team of an organization to define its critical performance dimensions. A set of metrics is offered to help colleges and universities assess whether quality management is improving their performance. (DB)

This article describes the cost-of-quality model used at El Camino College (California), which formally measures the costs associated with process improvement activities. A case study illustrates use of the model in evaluating a new process for reimbursing faculty and staff attending conferences. (DB)

Quality Implementation in Transition is a framework designed to guide transition specialists and administrators in the implementation of total quality management. The framework uses the tenets set forth by W. Edwards Deming and is intended to help professionals facilitate change within transition programs. (Author/JOW)

The past decade has seen an increasing emphasis on customer service in business research and management. Two concepts in understanding business customer service practices are discussed: the service encounter and total quality management. Highlights include customer service research and practices in business; implications for library reference…

Describes how classroom quality circles can empower students to take a more active role in the teaching/learning process. (SR)

Discussion of the future of educational technology focuses on the need for appropriate management techniques. Several tools and models for developing organizational vision are described, including Total Quality Management; questions to guide design of an organizational vision are summarized; models for personal vision are examined; and resources…

W. Edwards Deming introduced management principles that helped Japan become a world economic power. Virginia is attempting to adapt these techniques to education with a grant that provides training and support for school personnel in several school districts. Describes a quality management program at Christa McAuliffe Elementary School that has…

After joining a statewide project to encourage continuous improvement in education, the City of Burlington (New Jersey) Public Schools tackled high school attendance problems, using a seven-step process based on defining reasons for improvement, assessing the current situation, performing a cause-and-effect analysis, formulating countermeasures…