The paper describes Quality Service Management (QSM) as applied to the provision of services to disabled and other special needs persons. QSM is defined as a systems approach to consumer relations based on the belief that quality care may be achieved only within the context of overall services management. Differences among "quality…

This project was implemented in 1982 as a result of legal action taken against the Texas Department of Human Resources (DHR) by clients of child protective services (CPS) who alleged that they were not given notice of all services available or of their right to a fair hearing. The goal of the project was to determine whether special fair-hearing…

This chapter addresses the problems encountered in the formative evaluation of instructional development projects and the instructional development process. Three types of formative evaluation--component, convergent, and contextual--are distinguished, and the consequences of using the wrong type of evaluation in a particular situation or project…

The social learning approach to marital and family therapy is a didactic approach calling for an active and directive therapist and a collaborative client. To examine the variability of therapist and client behaviors within sessions and across the course of treatment, 24 families, in marital and family therapy, participated in the study. Families…

Formative and summative evaluations in education are compared, and appropriate uses of these methods in program evaluation are discussed. The main purpose of formative evaluation is to determine a level of mastery of a learning task, along with discovering any part of the task that was not mastered. In other words, formative evaluation focuses the…

To examine programs currently in place, an evaluation model was designed to insure inclusion of all those who have a stake in program performance. The evaluation design includes: (1) a set of researchable questions which are to be answered by the evaluation, each question referenced to one or more appropriate audiences; (2) for each question, the…

This guide is intended for professionals, laypersons, funding agents and others involved in planning and delivering local prevention services. Chapter 1 defines prevention, and differentiates between prevention strategies and programs targeted toward individuals or to general populations. Program evaluation and evaluation research are defined and…

Citizen involvement in the decisionmaking process affecting the traditions and physical form of their community is an excellent resource for planners and architects. Outlines steps for citizen involvement. (Author/MLF)

A discussion of goal specification and evaluation as a beginning point for the formative evaluation of a university course for departmentalprogram. (Author)

This paper attempts to clarify what the intermediate technology of learner verification and revision (LVR) is and how it relates to other corresponding labels and concepts. Three coordinate concepts, evaluation, revision, and a decision to implement are described as being closely intertwined, and when taken together, provide a model for what is…

Occasionally novice evaluators of educational products do not recognize the full scope of their jobs and may feel that there isn't much to do because a product prototype won't be ready for some time. This brief dialogue attempts to illustrate that there are many things an evaluator can do before he or she sees a product--perhaps even too much.…

Authors described various theories and methods of evaluation, as well as issues of procedure. (Editor /RK)

In this monograph, technical jargon is avoided and a variation is described from the common approaches to evaluation that emphasize experimental design and pretesting and post-testing. In this variation the emphasis is upon the processes and procedures of the bilingual programs in Illinois and information is obtained by visiting teams, hence the…

This report presents concepts, procedures, and instruments to be used in studying staff development in educational settings. The report has been structured as a set of guidelines designed to help state agencies, county offices, teacher centers, universities, school districts, and local school faculties collaborate in investigating the dynamics of…

The educational dissemination linking process activities of three Regional Exchange specialists at Research for Better Schools in Philadelphia were empirically analyzed to identify: the activities performed in the transfer of information from research to practice; the decisions made about the organization of activities and; contextual factors…