This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

This index contains abstracts of 173 doctoral dissertations about the following aspects of adult self-directed learning: program areas of adult education (AE); instructional methods/techniques; institutional sponsors of AE; personnel and staffing in AE; education of particular clientele groups; processes of program planning and administration;…

This catalog provides an overview of all exemplary educational programs approved for national dissemination by Department of Education (DOE) Review panels, and introduces the National Diffusion Network (NDN), its programs and services to schools. The programs described fall into two categories: Non-funded Developer Demonstrator Projects and Other…

The dual-degree MBA/MA program of the University of Pennsylvania is described. The program is designed to provide future business leaders with superior international management education and prepare them to operate effectively and comfortably in the global economy through social and professional language skills and knowledge of diverse cultural…

This document accompanies a narrative volume that reports a study of Pennsylvania's vocational education system. It contains the instrumentation, participant lists, and all other supporting documentation. Chapter 1 is a data analysis of the open-ended interviews and second Delphi questionnaire that were used to determine the strengths and…

This compilation describes self-selected programs and is a guide for ideas and possible solutions to problems for educational personnel serving special needs populations. Programs are categorized by 19 exemplary career-vocational education components. These components and the five major areas into which they are grouped are as follows: (1) program…

As a function of Des Moines, Iowa's, planning and management system for improving educational services through coordinated, continuous planning and evaluation at all levels from superintendent to classroom teacher, this report measures the success of district administration and individual schools in achieving stated objectives for 1982-83. Five…

The 3-section manual gives educators and community people information about establishing and conducting a preschool program that promotes the intellectual and cultural growth of Indian children. Section I discusses five aspects of establishing a preschool: purchasing equipment and designing a room layout; setting learning goals and objectives and…

This teaching guide is designed for use in implementing the first level of a comprehensive entrepreneurship curriculum entitled: A Program for Acquiring Competence in Entrepreneurship (PACE). Designed for use with secondary students, the first level of PACE consists of 18 lessons that introduce students to the concepts involved in entrepreneurship…

This individualized, competency-based unit on determining one's potential as an entrepreneur, the second of 18 modules, is on the third level of the revised Program for Acquiring Competence in Entrepreneurship (PACE). Intended for the advanced secondary and postsecondary levels and for adults wanting training or retraining, this unit, together…

This document is an annotated guide to resources such as curriculum guides, teaching methods, research projects, demonstration projects, audiovisual materials, and manuals for use in adult education. The listings are divided into 15 sections that cover the following topics: adult education program management; adults with disabilities;…

Thirteen vision statements that describe an ideal system of public education to be implemented in Washington by the year 2000 are presented. The statements are based on four themes: performance outcomes; student education plans; parent, community, and business involvement; and interagency collaboration. Performance goals and strategies to measure…

To provide guidance and advice regarding day-to-day responsibilities of new and experienced school administrators and superintendents in New York State, this compendium of knowledge and advice submitted by practitioners is presented with emphasis on all major aspects of superintendency. The section on general aspects of superintendency includes…

This manual is intended to assist practitioners working in adult career counseling programs in implementing and expanding services. The first section, which is directed toward program administrators, discusses establishing and managing a career counseling service for adults and includes a checklist for administrators. Discussed next are the…

Brief summaries are provided for each of the standardized tests used in California for college admissions and placement, in accordance with the law requiring the filing of financial disclosure and test materials and data for any tests administered to as many as 3,000 persons in the State. The summaries provide narrative and tabulated data…