This third part in a series of six articles on human performance technology (HPT) highlights four characteristics that are needed for managers to successfully advance from practicing training to practicing HPT, including becoming competent with the technology, understanding the client's business, developing trust and credibility, and being…

Discussion of ethics focuses on the role of human performance technology professionals in helping corporate ethicists. Highlights include definitions of ethics, morals, values, and business ethics; ethics in academia and in business; and application of the knowledge of ethics to decision-making. (Contains 18 references.) (LRW)

Describes a cost-benefit analysis study that resulted in unfavorable financial outcomes and discusses how this result became a learning opportunity for human-performance development/performance-improvement professionals in the organization. Considers failure in organizations and learning from failure. (Author/LRW)

Describes the benefits and potential drawbacks of transferring HPT (human performance technology) skills from outside consultants to managers within organizations. Discusses HPT competence and control over work environment, the role of traditional HPT experts after the shift, and three approaches to implementing the change. (PEN)

Provides an overview of the electronic business (e-business) revolution and suggests ways it will affect human performance improvement professionals. Highlights include customer reliance on the Web; use of the Internet and associated software to link employees, applications, and companies; information access and sharing; business-to-consumer and…

Although performance technologists recognize the importance of transfer, there are few studies of this complex process from the perspective of the individual, autonomous professional. For these trainees, intention to apply an idea is a vital part of transfer. Thus we asked: How do autonomous professionals learning from a training program form…

The new Hewlett-Packard was the largest merger in technology history. During its merger, the new company faced an intense organizational change and integration of two different corporate cultures. While all these changes were occurring, its Workforce Development (WD) was also facing its own reinvention--a paradigm shift from being just a training…

The literature suggests that teacher morale is at an all time low in Australia (Hicks 2003, Smyth 2001) with teachers feeling undervalued, frustrated, unappreciated and demoralized (Smyth 2001; Senate Employment, Education and Training References Committee (SEETRC) 1998). In this paper the author utilizes the data gathered in a recent study into…

It is evident from previous research that user satisfaction is a multidimensional, subjective variable which can be affected by many factors other than performance of the system or searcher. This article draws on information retrieval and information systems literature in an attempt to understand what user satisfaction is, how it is measured, what…

This article presents an activity that encourages students to create and analyze an organizational culture. In this activity, students perform two rounds of "keeping balloons in the air" with a brief interlude to try and improve performance. Next, they conduct an in-depth discussion of elements of organizational culture that affect productivity.…

For most of the past decade, IT leaders in higher education felt on top of things. Challenges were usually comprehensible and addressable, doing reasonable things yielded reasonable results, and for the most part, IT was a substantial contributor to institutional progress. But these days, IT leaders rarely feel on top of things. Instead, some days…

In the last four years Carol M. White Physical Education Program (PEP) grants have been made available to physical educators with the purpose of combating the obesity crisis that plagues the country. Through an application process, and based on the needs of the school district, funds are awarded to help and assist physical education programs…

Discussion of the changes that human resource and training departments are undergoing. Focuses on the development of a soap opera format on the World Wide Web that reflects on performance technology, distributed technology, and shifting professional roles. Examples of episodes and suggestions for improving it as an educational tool are provided.…

Discusses unethical business conduct and corporate crime, focusing on workers who bend rules to achieve satisfactory performance and organizational goals. Describes research that investigated how two cues in an organizational setting, one legal (codes of conduct) and one social (company responses to ethical transgressions), affect how individuals…

Describes a framework to support an object-oriented approach to performance analysis and instructional design that includes collaboration, automation, visual modeling, and reusable Web-based repositories of analysis knowledge. Relates the need for a new framework to the increasing concern with the cost effectiveness of student and employee…