This paper discusses client service issues to be considered when transitioning to a virtual library situation. Themes related to the transitional nature of society in the knowledge era are presented, including: paradox and a contradictory nature; blurring of boundaries; networks, systems, and holistic thinking; process/not product, becoming/not…

This paper by the Academic Senate provides the background and scope of enrollment management as it is defined and practiced by educational institutions. Emerging themes in higher education and enrollment trends in California are used to frame enrollment management considerations. A variety of strategies for managing over- and under-enrollment are…

This monograph analyzes new competency-based college admissions strategies linked to school reform initiatives that focus on linking K-12 and postsecondary education systems. It is based on data collected as part of a national survey of state higher education agencies and site visits to Colorado, Georgia, Maryland, Ohio, Washington, and Wisconsin,…

This document summarizes recommendations contained in five recent reports on California higher education and is directed to policymakers involved in higher education planning. The five reports were intended to raise public awareness of the major challenges facing higher education in California and to provide policymakers and others with various…

This essay derives from roundtable discussions of teams from seven research universities involved in a Knight Collaborative Engagement on Academic Indicators and Information Systems to Guide Resource Decisions. While colleges and universities are built on the premise that good data, well tested by an often adversarial process of discovery and…

This statement examines the nature and impact of foreign language proficiency and personnel shortages in the Army, State Department, Central Intelligence Agency, and Federal Bureau of Investigation (FBI), discussing strategies used to address these shortages and efforts made to address current and projected shortages. All four agencies reported…

The Information Technology (IT) units at George Mason University (Virginia) work in a dynamic and exciting environment that puts a high value on excellence in IT programs and services. This paper shares some of the challenges of working in that environment and some of the strategies that the senior IT managers have developed to meet those…

Information technology and telecommunications advances affect universities in addition to business. Ontario universities need to address the importance of incorporating learning technologies (LTs) into their teaching. The Task Force on Learning Technologies was established to address Ontario universities' need to utilize learning technologies and…

The U.S. Department of Education Student Financial Assistance (SFA) outlines its three major objectives for fiscal year 2000 in its progress report. The objectives are: 1)customer satisfaction; 2) reduction in the overall cost of delivering student aid; and 3) employee satisfaction. Several new capabilities were added to the Direct Loan servicing…

This document explains the Higher Education Funding Council for England's (HEFCE) policy on sustaining and promoting diversity in higher education (HE), defining diversity, discussing current dimensions of diversity in England's HE, and noting areas where diversity perhaps should not be encouraged. It also discusses what is being done to encourage…

Included in this report is the State of Texas' vision statement, mission statement, philosophy statement, priority goal for higher education statement, and a list of state-level benchmarks for higher education. The report also contains the state's community colleges' mission and philosophy statements, and a section pertaining to assessment of…

In accordance with the Connecticut General Statutes Sec. 10a-6 and 10a-8, the Board of Governors' prepares and presents to the Governor and General Assembly a consolidated capital budget request and five-year plan with recommendations for public higher education. Through passage of the UConn 2000 legislation, the University of Connecticut…

The title of this year's annual report has particular meaning for all of the staff at the Philadelphia Youth Network. The phrase derives from Philadelphia Youth Network's (PYN's) new vision statement, developed as part of its recent strategic planning process, which reads: All of our city's young people take their rightful places as full and…

Summarizes the steps that administrators and district-level leaders need to implement to ensure equitable, effective and cost-conscious implementation of technology. Highlights include: creating a shared vision; monitoring influences that affect technology use; funding; staff involvement; strategic planning; establishing minimum competencies;…

Strategic management has changed dramatically from its beginning in the late 1950s. This study examined and rated eight management business games on their ability to service the field's knowledge domain and its tools and devices. No games were found to provide perfect coverage, indicating the use of complementary course materials was required.…