Provides suggestions to ensure the success of electronic performance support systems (EPSS) and electronic learning, including creating hybrid solutions; aligning EPSS with business objectives and performance requirements; change management efforts; and rapid application development to lower costs, shrink schedules, and improve quality.…

Describes two decisions in the development of effective blended instruction: selecting the instructional approach and selecting the development approach. Examines a successful training design and development case at a military continuing education college and analyzes it as an application of a blended onsite-online approach to human performance…

Describes two experiences that illustrate the value of the International Society for Performance Improvement (ISPI). Highlights include measuring organizational results; identifying opportunities to improve performance; training as part of the solution; the role of ISD (instructional systems design); HPT (human performance technology) issues; and…

Discussion of corporate training focuses on the Internet, Web-based training, and the latest trend toward wireless technology. Topics include the emerging workplace, including continuous learning and collaboration and aiding performance; mobile delivery systems for corporate instructional designers; and types of mobile devices, including PDAs…

Discusses evaluation for human performance improvement and organizational success. An expanded framework that builds on the traditional four-level training evaluation framework is suggested that includes strategic and tactical planning, performance improvement, organizational development, customer satisfaction, total quality, societal…

Discusses the need for research on human performance technology (HPT) among practitioners, not just academics. Describes quantitative and qualitative research methodologies for HPT research and considers the HPT practitioner as action researcher. Contains 11 references. (LRW)

Reviews the construct of persistence as it relates to achievement motivation at work. Topics include foundational concepts of persistence; achievement motivation theory; a human motivation model; goal-setting theory; self-efficacy theory; expectancy theory; task assignments; confidence; and perceived value. (LRW)

Discusses the challenges in managing performance across national cultures and within changing corporate cultures. Describes two human performance technology tools that can help performance consultants understand different cultures and provide the basis for successful management action: the culture audit and the systems model that can be adapted…

Discussion of how to establish and sustain high levels of employee performance focuses on the concept of pairing employee with mentors who can transfer experience, skills, and work behaviors to ignite motivation to upgrade competencies and sustain higher levels of performance. Compares informal and facilitated mentoring relevant to key success…

Explains the balanced scorecard as a management system that provides a framework for strategic measurement which translates the vision and strategy of the organization in operational terms by four indicators: financial, process, employee and client satisfaction, and results. Also considers the importance of cultural differences in performance…

Explains lean instructional systems design/development (ISD) as it relates to curriculum architecture design, based on Japan's lean production system. Discusses performance-based systems; ISD models; processes for organizational training and development; curriculum architecture to support job performance; and modular curriculum development. (LRW)

Discusses knowledge management and considers how the profession has developed from job aids and documentation. Topics include organizational culture and policies; access to information; enabling technologies; customer focus; training for knowledge management; and leadership roles played by knowledge management and performance professionals.…

Discusses information technology and human performance technology (HPT) and considers the potential of performance technology to improve business results. Topics include the strategic value of HPT in organizational governance, developing leadership capability, team building, fostering collaboration, and corporate culture change; and the need to…

Discusses distributed cognition theory, a viable framework and methodology for examining interactions between individuals and artifacts, and how it relates to performance support. Highlights include knowledge representation; applications in learning and performance support; learning communities; collaborative learning; and computer technology and…

Discusses the integration of knowledge management into business applications. Topics include the difference between knowledge and information; performance-centered design (PCD); applying knowledge to support business outcomes, including context, experience, and information quality; techniques for merging PCD and knowledge management, including…