This paper focuses on how an academic library managed changes in services and space to meet customer needs for streamlined services, increasing efficiency for students, faculty and staff in finding, analyzing, sharing, and producing knowledge. The Ohio State University's John A. Prior Health Sciences Library (PHSL) has merged its circulation and…

Lending services units at Indiana State University's Cunningham Memorial Library depend heavily on student employees to fulfill their specific missions. Problems attributed to poor communication and lack of motivation among student employees were causing negative impacts on the units' abilities to function well. To resolve these problems,…

Creating reflective, relationship-based services and programs takes time, commitment, resources, and sustained effort. This article describes the experiences of two very different organizations: the Training and Staff Development Group for New York State's Healthy Families Program; and Southwest Human Development, a community-based agency serving…

Mountain Valley Elementary's decade-long struggle to improve student performance naturally makes one wonder if an excessive turnover in curriculum leadership has had a significant effect on how the students and teachers perform. As a teacher and Title I facilitator at Mountain Valley for the past 12 years, this author has experienced the…

Change in distance learning is occurring at a rapid pace. As new technologies appear, institutions of higher education incorporate them into their course delivery options. Library services must also change to meet new user needs. This article examines the meanings of change and leadership within a distance-learning setting. After describing…

The Nature Conservation Council of NSW (NCC)'s Bushfire Program is unique amongst conservation organisations. The Program has been running for over ten years, focusing its campaign work mainly on government policy, legislation and commissions of inquiry. However, the Program was originally initiated to provide support to over 70 conservation…

In this article, the authors explore whether educational systems have the institutional capacity to implement comprehensive, systemic reform, as envisioned in legislation such as No Child Left Behind. Drawing upon evidence from various state-level reform initiatives, the authors highlight the ways in which systemic reform appears to positively…

The authors present their journey through the development of an action research project based on collaboration between university health lecturers and a practice development and research nurse in an NHS Trust hospital. The project was designed to raise awareness and improve the practice of all staff in relation to the dignity and respect shown to…

This article suggests that the balance of powder invested in principals at incorporation has shifted to the Learning and Skills Council (LSC), which for some is reminiscent of Local Education Authority (LEA) control. The evidence is taken from 28 semi-structured interviews with ten college principals between 2001-2003 as control passed from the…

This article describes an experience I had as a new professor the first year after receiving my Ph.D. An experiment with an innovative teaching method quickly deteriorated into a disaster. This article describes the emotional toll exacted on me, why my experiment failed, and how it prompted me to develop a personal philosophy of principle-based…

Focused conversation is a method of collecting observations, emotions, interpretations, and decisions from groups that have shared a significant experience. This article reports how the author used focused conversation to discuss the events of September 11 with students in three sections of a master's-level organizational change class in the week…

Shortly after becoming a CIO (Chief Information Officer), the author read an article by Gregory Jackson in the January 2004 Chronicle of Higher Education entitled, "A CIO's Question: Will You Still Need Me When I'm 64?" Jackson, one of the most widely known and respected CIOs in higher education, argued that CIOs in higher education face four…

Objective: This study examines the effects of the Availability, Responsiveness, and Continuity (ARC) organizational intervention strategy on caseworker turnover, climate, and culture in a child welfare and juvenile justice system. Method: Using a pre-post, randomized blocks, true experimental design, 10 urban and 16 rural case management teams…

The advances in Information Technology (IT) are resulting in greater uncertainty in business and in education not only in the development of a physical infrastructure but in the way people work and communicate. With this, it is proposed that the IT Coordinator in education is in a unique position to facilitate a more informed implementation and…

This qualitative study examined the nature of work for 70 administrators (67% female, 33% male) who provide services to students at historically Black colleges and universities. Data were collected by administering the "National Professional Life Survey (NPLS)" that asked respondents about their work, relationships with others on campus, and the…