Discussion of performance technology and training evaluation focuses on a job analysis process in the Coast Guard. Topics include problems with low survey response rates; costs; the need for appropriate software; discussions with stakeholders and subject matter experts; and maximizing worthy performance. (LRW)

Provides a case study of human performance technology (HPT) that illustrates how adaptations from other cultures can be successful. Discusses mission statements; desired employee performance; cause analysis; improvement review; overview of the complete business process by management; and objective and subjective evaluations. (LRW)

Discusses knowledge management that seeks to minimize information overload in order to enhance performance. Highlights include the differences between data, information, and knowledge; the relationship between learning, knowledge, and performance; the use of focus groups; documenting results; and knowledge classification. (LRW)

Presents two case studies that show how IBM addressed performance support solutions and electronic learning. The first developed a performance support and expert coaching solution; the second applied performance support to reducing implementation time and total cost of ownership of enterprise resource planning systems. (Author/LRW)

Past and present research has provided evidence to support the claim that technologies for teaching and learning must be pedagogically sound. However, educational technologies are also part of a complex process involving the people in the implementation of the innovation. In this paper, I review existing research and explain what both of those…

The Virtual Pre-Incubator Accelerator (ViPiA) is a two-year project funded by the European Commission. The main goal of the programme is to create a training package for would-be entrepreneurs to assist them in developing their new venture concepts to a level at which they become attractive to potential investors. This paper describes and…

Organisations are continuously challenged to become more strategic, productive and cost-effective. As a result, quality management has become increasingly important to achieve desired organisational performance outcomes. Quality management considers leadership an important component to implement and sustain quality products and services to…

Discusses the evaluation component of instructional design, suggests a performance technology approach to improve evaluation, and describes the Rummler-Brache Organizational Alignment Model that provides guidelines for systematically identifying the key variables when reorganizing training toward more appropriate evaluation. (LRW)

Discusses and defines participatory or user-design in the fields of instructional design and performance technology and describes systemic change as a context for user-design. Topics include stakeholder involvement, ethnographic field methods, cooperative design, action research-based user-design, user-design decision guidelines, and leadership.…

Examines the measurement system established at Mississauga Transit as an example of an organization that has utilized measurement information for performance improvement purposes by establishing formalized feedback mechanisms aligned with divisional strategic goals. Describes a framework that facilitated the interpretation and use of data by…

Describes elements of the three categories that have been implemented by the Sandia research lab corporate training organization as part of their strategic planning. Suggests that applying interventions that are diagnosed and implemented for others to yourself will improve your performance and help sustain your organization into the future.…

Discusses instructional technology versus performance technology, and how ISPI (International Society for Performance Improvement) members can position themselves within the performance field. Topics include a value proposition for performance technology, or a statement of the value that is promised to the customer; becoming conversant with other…

Examines the critical components of effective "practice" in the fields of instructional technology and human performance technology, as well as barriers to successful practice. Describes how to cope with these obstacles and ensure inclusion of relevant practice in instructional programs. Concludes with a true story that illustrates how…

Describes the Accomplishment-Based Curriculum Development model, which provide a cohesive framework for the processes of human performance technology and instructional design. Topics include front-end analysis; behavior characteristics; information storage and retrieval; materials development; and the contributions of Joe Harless to the field.…

Considers issues involved in the change process within organizational culture. Highlights include adopting an appropriate management style; evaluation of performance; aspects of change; implications of change for people management; degrees of change; resistance to change; and an example of planning and implementing a new information technology…