An examination was conducted of the control chart as a quality improvement statistical method often used by Total Quality Management (TQM) practitioners in higher education. The examination used an example based on actual requests for information gathered for the Director of Human Resources at a medical center at a midwestern university. The…

The purpose of this study was to determine trends and difficulties concerning student incident reports within the residence halls as they relate to the incident reporting system from the Department of Housing and Residential Life at a Southeastern Doctoral I Granting Institution. This study used the frequency distributions of each classified…

The emerging economic paradigm of higher education will make enhancing national productivity the primary goal; emphasize the mastery of learning skills over rote learning; and operate around the principle of customer service, viewing students as customers. Total Quality Management (TQM), as applied to education, shares this focus on customer…

This publication is an instructor's manual to a course on developing empowered management teams for higher education, teamworking skills, and team role evaluation skills. The course itself takes a hands-on approach to learning about quality, introduces continuous quality improvement principles, asks students to apply these in a structured…

The SUCCEED coalition, one of the NSF Engineering Education Coalitions, was founded on a vision in which all engineering graduates will possess not only highly developed technical skills, but also the attitudes and awareness needed to prosper in the contemporary workplace. This vision manifested itself within SUCCEED by the development of…

The advent of advisory councils presents a promising opportunity for schools to maximize a largely untapped resource for increased educational effectiveness. This modular training guide, which supplements "Developing Quality Schools: A Handbook," shows practitioners how to set the context for and apply the consensus decision-making…

This paper discusses the growing trend in higher education of treating students as customers. It addresses the traditional views of the student-instructor role and why there is a push toward a customer-oriented paradigm in higher education. Resistance to this movement is also addressed, both from the student and faculty/administrative viewpoints.…

In the current climate of rapid technological advance and social value change, many have suggested that schools should use a school-based approach to curriculum planning. How to design such a curriculum in order to train graduates suited for employment has become an important issue. Many domestic and international enterprises have successfully…

Discusses Continuous Quality Improvement (CQI) as a way to manage human service organizations that involves the participation of individuals with developmental disabilities, parents, and employees in the pursuit of consumer satisfaction and continuous improvement. Also addresses how program evaluation can be used in conjunction with CQI…

Explains benchmarking, a total quality management tool used to measure and compare the work processes in a library with those in other libraries to increase library performance. Topics include the main groups of upper management, clients, and staff; critical success factors for each group; and benefits of benchmarking. (Author/LRW)

The desire for load leveling in interlibrary loans arises from a concern for fairness most often expressed by net lending institutions, libraries that lend more than they borrow. This article examines interlibrary loans; strategies for load leveling; and "best lending partner," a total quality management model for load leveling. (PEN)

Discussion of the Total Quality Management approach looks at elements that can and can not be applied in the university context. The approach is seen to offer a technique and justification for constantly seeking improvement, fostering willingness to change, distributing decision making, promoting positive attitudinal change, and shifting focus…

Describes a Japanese process-oriented approach called KAIZEN for improving the quality of existing teaching laboratories. It provides relevant quality measurements and indicates how quality can be improved. Use of process criteria sidesteps the difficulty of defining quality for laboratory experiments and allows separation of student assessment…

Presents information about the need for, planning, and implementation of a total quality improvement course for undergraduate technology education students. The course involves the study of total quality concepts and their impact on the quality and competitiveness of industrial products. (JOW)

A Colorado high school enlisted US West Telecommunications' aid to train about 30 faculty members in total quality management (TQM) methods. The process helped empower staff to tackle meandering, unproductive committee meetings. Success hinges on the principals' commitment, a TQM coordinator, outside trainers' advice, and an industrial…