Key themes in the Continuous Quality Improvement (CQI) approach to management are noted, and CQI principles are applied to academic advising in higher education, focusing on measurement, empowerment, teamwork, and advisee focus (META). For each principle, brief scenarios are presented along with suggested courses of action and possible outcomes.…

Describes a massive cultural transformation project at two Charlotte, North Carolina, elementary schools that used Deming's total quality management principles to restructure curricula according to Boyer's eight commonalities of learning. Shows how the FADE (focus, analyze, develop, and execute) model was used to develop a well-coordinated,…

This article urges leaders at institutions of higher education to analyze the decision to pursue a Total Quality Management improvement strategy in the same way as any other strategy--as a return on investment. Evidence of costs and benefits of TQM from industry and campus is summarized, and barriers to a "return on quality investment" mindset are…

States that TQM (total quality management) is a successor to such management concepts as management by objective. Defines TQM and discusses TQM and change, TQM's role in education, and TQM and communication programs. Concludes that change and the need for effective management skills are not going to disappear, and that insurance of quality is…

This paper identifies critical components of recent organizational quality improvement programs and specifies how applied behavior analysis can contribute to quality technology. Statistical Process Control and Total Quality Management approaches are compared, and behavior analysts are urged to build their research base and market behavior change…

Discusses the problems of applying quality methods to jobs that are not directly involved with manufacturing such as sales, merchandising, law, health care, accounting, and food service. Presents a model for nonmanufacturing organizations. (JOW)

Application of Total Quality Management (TQM), which stresses total staff commitment to "customer" satisfaction, is reported at increasing numbers of colleges and universities. A survey of 22 institutions found employees felt better about their jobs, students were happier, and communication was improved. Expansion of TQM into the academic arena is…

Recently, the Petersburg (Virginia) Public Schools have moved away from a highly centralized organizational structure to a Total Quality Management system featuring shared decision making and school-based management practices. The district was guided by Deming's philosophy that all stakeholders should be involved in defining the level of products…

Discusses quality management principles as taught by W. Edwards Deming and describes their applications to educational technology services. Traditional organizational charts are explained; and benefits of using flow charts in Deming's systems are described, including better communications between departments, building teamwork, and opportunities…

The author argues that Total Quality Management (TQM), in its entirety, is inappropriate for college instruction because the organizational cultures of a college and a corporation differ. Additionally, in a classroom, student contributions are as important as the teacher's, and the student, as "customer," may not know what quality instruction is.…

A consortium of four Wisconsin school districts has decided to stop tinkering with the educational system and apply W. Edward Deming's 14 management points to total system improvement. The rewritten precepts involve creating and adopting a fitting purpose, infusing quality into the educational "product," and working toward zero defects…

Reviews the development and the principal elements of total quality management (TQM) and demonstrates methods for introducing some of the key elements into a strategy-oriented business simulation game that can be used to teach future managers. Topics discussed include increased focus on the customer; continuous improvement; and competitive…

Customer satisfaction and continuous improvement of products and services are concepts underlying quality philosophy that swept across U.S. industry during 1980s. These organizational principles are now being applied to educational practice, including administration, curricula, and teaching. This article explains how to build a strong, compelling…

A 20-item quiz to help school boards understand Total Quality Management (TQM) and whether they agree philosophically with TQM's tenets such as quality, continuous improvement, and employee empowerment. (MLF)

Maryland's Division of Career and Technology Education implemented total quality management (TQM) through a vision and conceptual plan, organizational plan, process design, and job design for state staff. Keys to its success included partnerships with businesses using TQM, staff development, recognition of internal customers, high-level…