Quality is at the top of most agendas, and improving quality is probably the most important task facing any institution. In addition, quality is difficult to define or measure. This book, the second edition of "Total Quality Management in Education," introduces the key concepts of Total Quality Management (TQM) and demonstrates how they…

Purchasing contributes significantly to an organization and to its business strategy only if its activities and contracts with suppliers are guided by support criteria for the final products that the organization sells. Outlined in this paper are four innovative purchasing strategies: capitation contracts; product life cycle cost contracts;…

This book is a collection of 19 essays and case studies about the challenges libraries face today. It assesses a broad range of opportunities and achievements, and emphasizes both theory and practice. The essays are divided into six sections: (1) Introduction--"Restructuring Academic Libraries: Adjusting to Technological Change" (Charles…

This monograph presents recommendations for college and university trustees regarding endowment spending policies. The recommendations include how to set investment goals, assess the reasonableness of investments, and judge when to use endowment funds for high priority needs. A systematic method for determining how much to spend annually from…

This guidebook describes the components involved in proactively developing a comprehensive crisis-management plan. Chapter 1 explains the philosophical underpinnings of a crisis-management plan and discusses the importance of vision and staff development. Chapter 2 answers the questions: Why do we need a crisis-management plan? Who needs to be…

This report presents the recommendations of the Commission on Institutions of Higher Education (CIHE), part of the North Central Association (NCA) of Colleges and Schools, following a comprehensive self-study focusing on the Commission's mission and purposes, its current effectiveness, and its future direction. The self-study involved a review of…

The state of research and development (R&D) in technical and further education (TAFE) in Australia was reviewed. Special attention was paid to the following: current R&D expenditure and output; shortcomings in Australia's current research; organization and funding of research in TAFE; and dissemination of R&D. It was concluded that a…

This book is intended as an overview of the financial management challenges facing colleges and universities. Among the problems identified as affecting institutions are: the demographic decline in the number of 18-year-olds; the belief that tuition costs have become prohibitive for an increasing number of families; reductions in federal subsidies…

Research on economic development efforts among 70 American Indian tribes, mostly in rural areas, yields information that may be applicable to rural areas generally. Local control matters--when decisions move into the hands of those whose future is at stake, the decision makers bear the consequences of their decisions, resulting in better decision…

The Massachusetts Education Reform Act was passed in June 1993. In fall 1993, the Massachusetts Board of Education approved the Department of Education's Implementation Plan for Education Reform and appointed a board task force to oversee the implementation process. This document presents the state's first annual implementation report card for…

The Office of Institutional Research (OIR) at Northern Virginia Community College (NVCC) conducts analytical studies and provides information in support of institutional planning, policy formation, and decision making. This OIR report, prepared in conjunction with the Financial Aid Office, analyzes dependent students who applied for financial aid…

Shared leadership is a process empowering parents to exercise their civil rights, build leadership skills, and guide the design of policy positions and programs meant to improve their lives and the well-being of their children. Based on principles of family support practice, this book describes how to plan and host a 1- to 3-day shared leadership…

This document presents the State of Iowa Board of Regents fiscal year (FY) 2001 budget requests and provides information about the Board and its institutions. An introductory section 1 offers an overview of the Board of Regents' functions, including a mission state and governance process, and explains FY 2000 appropriation reductions and FY 2001…

This book examines issues in the provision of student financial aid within the context of continuing changes in governmental student aid policies and private sector decisions resulting in larger and larger shares of the cost of higher education being borne by individuals and their families. The two chapters of Part 1 first review the role student…

This publication outlines the complete community networking process: planning, developing partnerships, funding, marketing, content, public access, and evaluation, and discusses the variety of roles that the local public library can play in this process. Chapter One, "The Importance of Community Networking," describes the importance of community…