Tests whether previous experimental findings on the use of power hold for actual organizational interactions among employees in three Canadian organizations. Uses the critical incident method. Finds cooperative goals are associated with the exchange of resources, strengthened work relationships, and productivity. (NL)

Focuses on the application of the Critical Incident Technique (CIT) in three studies at the Department of Information and Communications, Manchester Metropolitan University, United Kingdom. Examines staff-development needs as a key element in change in higher education; decision-making practices in small- to medium-size libraries; and development…

Contends that the conventions of writing about management inquiry limit the choices for creativity, and potential wider audiences. Using examples taken from teaching and PhD research, critical incidents are explored to demonstrate different forms of writing that offer the potential for alternative ways of sense making. Research indicates the…

This paper introduces a strategy for increasing the use of behaviorally descriptive language by child care workers in an intensive residential treatment unit. The project's broader goal was to improve behavioral diagnosis and documentation of critical incidents. Critical incidents were commonly documented using inappropriate slang and jargon terms…

A research program at the University of British Columbia has investigated parents' influence on the career development of their adolescent children, focusing on parents' intentions, the actual activities they engage in, the interpersonal structure in which the activities take place, the ways in which parents and young adults construct the domain…

Describes a problem solving approach for administrative personnel which attempts to put feelings aside and deal with discussion of the facts, generation of solutions, selection of a course of action and actual action to solve the problem. (EJT)

A study was made of 200 Cooperative Extension Service workers in New York State to identify appropriate curriculum content for training professional leaders in extension education. The critical incident method was used to discover behavior patterns characteristic of professional extension agents and of key importance in their work. Respondents…

The critical incident technique was used to identify several environmental dimensions relevant to the assessment of a college library, in this case the Cook Library of Towson State College, Maryland. Students were asked to fill out forms describing positive and negative encounters with the library and library staff and to complete a general…

The research purpose of this investigation called for determining if varying concepts of the principals' functions in the administration of student teaching programs existed among those elementary and secondary school principals, superintendents, and directors of student teaching involved with programs in selected, accredited institutions in…

This description of the project includes background, overview, and a detailed report of procedures used to collect, handle, and analyze the data. The appendix includes a sample teacher/student critical incident form and suggestions for interviewers of teachers, students, and parents. (MS)

Criteria are proposed and discussed for the choice of descriptors to be used in developing task analyses for use in vocational educational planning. In order to examine the possibilities of achieving stable ratings in some suggested job aspects (categories), a work operation (shortwood logging) is analyzed into 17 units which in turn are described…

The article reports on a critical incidents study of effective and ineffective teacher behaviors in the instruction of college-level beginning shorthand, to provide data which would lead to more effective teaching. The report includes a list of 44 effective teaching behaviors, discusses the findings, and offers five concluding statements. (AJ)

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Culture forms the basis for cross-cultural awareness and understanding. The initial response to a new culture is to find it fascinating, exotic, and thrilling. Although, to function in a new cultural environment, and become aware of deep cultural patterns people need time, research, and investigation. Dealing with a new culture, people need a…

Describes two assignments: one dealing with the writing of sales and collection letters and the other concerning critical-incident scaling and decision-making effectiveness. (FL)