Describes a study focused on the amount of time students spend on task while using Total Quality Education tools and principles in their daily academic activities. Classroom observation found that elementary students in TQE classrooms spent more time on task. Teachers should trade their traditional boss-management role for a lead-management role.…

Examines indicators of quality in academic and research libraries, especially community college libraries. Topics include standards of the Association of College and Research Libraries; standards of the business community, including Total Quality Management; quality management as systemic change; impediments to quality; and information literacy.…

Reviews approaches to quality management in the private sector from an evolutionary perspective. Focuses on two critical dimensions: product versus system, and objective versus intersubjective orientation. Experiences within the private sector can be relevant for the public sector, and the complexity of evaluation has implications for the…

W. Edwards Deming's quality philosophy can help organizations develop collaborative, community-building leadership practices. This article outlines five personal practices of quality based on personal leadership, partnerships, a systems focus, a process orientation, and constant dedication to continuous improvement. Stumbling blocks can be…

An attitude survey was completed by 102 of 150 Iowa vocational-technical administrators and teachers in community colleges; a Delphi panel was conducted with 13 total quality management (TQM) experts and 14 instructional supervision experts. Results shaped a model for high-quality instruction with six components: customer-driven quality, teamwork,…

Analyzes the impact of the change in management approach in two academic libraries from hierarchy to teams and examines differences between the expected and actual results. Discusses strategies from for-profit organizations that may be adopted by not-for-profit institutions and considers the inclusion of student workers in the team approach. (LRW)

Focus groups of recent business graduates and their employers identified six categories of total quality skills needed in the workplace. Analysis of these skills and the benchmarking process for learning outcomes assessment at Alverno College was used to design a curriculum for developing performance-based skills. (SK)

Purpose: The purpose of this paper is to present the development of the relationship management maturity model (RMMM), the output of an initiative aimed at bridging the gap between business units and the IT organisation. It does this through improving and assessing knowledge sharing between business and IT staff in Finco, a large financial…

Retaining students is a critical topic in higher education. Methodologies abound to gather attrition data as well as key variables important to retention. Using the theories of total quality management and focus groups, this case study gathers and reports data from current college students. Key results, suggestions for replication, and areas for…

The premise of this special series is that evidence-based interventions and systems change are key foci for building capacity to serve children. In this article, we preface the series by introducing issues relevant to understanding the interplay of these foci and by describing the articles and their contributions. Common elements across these…

When schools fail to improve, it is because educators do not think innovatively. What they do is largely a reflection of what they grew up with or what they were taught. Rather than do new things, they focus on working harder at the things that have produced limited success. That used to be the case at Holloway High School in Murfreesboro,…

Successful leaders get results. To get results, you need to set priorities. This book can help you do a better job of setting priorities, recognizing the personal values that motivate your decision making, the probable trade-offs and consequences of your decisions, and the importance of aligning your priorities with your organization's…

The toolkit has been developed by the profession and the two training universities of Dundee and Strathclyde to support self-evaluation. Educational psychologists from across Scotland, representing all professional levels, have been directly involved in the consultation and development of this document. The toolkit has been designed to provide a…

Simultaneous renewal in teacher education is based on the notion that improvement at 1 level requires improvement at all levels and that all stakeholders are responsible for such improvement. The authors discuss the creation and impact of a mathematics team as a vehicle for simultaneous renewal by using the team model for simultaneous renewal for…

This paper considers the total-quality-management teachings of W. E. Deming as a basis for the redesign of educational-administration preparation programs. The performance domains developed by the National Commission for the Principalship (jointly sponsored by the National Association of Secondary School Principals and the National Association of…