Prepared for use by staff in development workshops at Burlington County College (BCC), in New Jersey, this handbook offers college-wide guidelines for improving the quality of service provided to internal and external customers, and reviews key elements of BCC's Customer Service System (CSS), a computerized method of recording and following-up on…

The purpose of this media study sought to determine whether similar patterns are found (1) when interviewing a larger number of participants and (2) when focusing on a specific content area. Thirty-eight undergraduate students enrolled in an undergraduate computer education class in a large Midwestern university volunteered to participate in…

The Multi-User Simulation Environment (MUSE) software is designed to motivate students across many age levels to engage in reading, writing, problem-solving, and collaborative and creative projects. MUSE software provides a text-based, virtual world on computers connected to a network, allowing synchronous and asynchronous communication among…

The task for the National Data Management Project is to share technological capabilities with the Head Start Community in order to implement improved services for children and families involved in Head Start. Many Head Start programs have incorporated technology into their programs, including word processing, database management systems,…

This paper describes a college math and computer science educator's experience integrating multimedia materials in classroom instruction. It serves as a "tutorial" for non-computer science educators considering adding multimedia presentations to their instruction. The paper covers: the time commitment for developing and integrating multimedia…

This guide provides desktop publishing basics and instructions for specific library applications, enabling any librarian to function as the writer, editor, designer, proofreader, and printer of a variety of different publications. The guide is designed to help librarians create publications that are attractive, effective, useful, and easily read.…

When Valencia Community College (VCC), in Florida, opened in 1967, no one envisioned the extent to which computer technology would permeate every aspect of college operations. In addition to employing advanced computer systems to deliver programs in film technology, health care, manufacturing, and technology transfer, VCC utilizes numerous…

This paper describes the use of an automated performance support system, the Mental Retardation-Expert (MR-E), in the training of 16 student clinicians to think "functionally" about undesirable behaviors of persons with mental retardation or developmental disabilities (MR/DD). The MR-E models human expertise in behavioral diagnosis and…

Britain's Further Education Unit (FEU) has continued to work in the areas of management information systems (MIS), particularly, computerized management information systems (CMIS), and their significance for curriculum management. Perceptions about the use of CMIS have been changed. Several reports have noted the limitations of existing systems in…

The purpose of this study was to determine document origination methods used by business professionals, relationships of factors that influence selection of document origination methods, and implications for business curricula. A 3-part questionnaire was used to obtain data from 265 Masters in Business Administration (MBA) graduates (1967-1991)…

This monograph discusses educational issues related to information technology by drawing on the expertise of community college Teaching Excellence Award winners. It offers a basic framework for using information technology in the community college to improve and expand learning while holding fast to a focus on community. Faculty point out that the…

The main method of locating information on the World Wide Web is to use a search engine. Given a set of terms, a search engine will return a list of documents containing those terms. Often, though, this list of documents is extremely large. Unfortunately, there are currently no tools to assist the information seeker in determining whether these…

The guide is one section of a resource kit designed to assist Peace Corps language instruction coordinators in countries around the world in understanding the principles underlying second language learning and teaching and in organizing instructional programs. This section covers development of instructional materials. An introductory chapter…

This paper describes IRI (Interactive Remote Instruction), a computer-based system built at Old Dominion University (Virginia) in order to support distance education. The system is based on the concept of a virtual classroom where students at different locations have the same synchronous class experience, using networked computers to communicate…

This book is intended for use as a concepts textbook to accompany a one-semester or one-quarter introductory course on computers or microcomputers. Key features of this third edition include: emphasis on unification of computer and communications systems; revision in response to extensive instructor and student feedback; commonsense illustration…