This Artistic and Creative Inquiry (ACI) uses personal narrative to share examples of how poetry has been successfully used in both classroom and academic support settings to enhance students' understanding of course concepts and to identity their own learning preferences. This pragmatic discussion of poetry as a teaching tool is then coupled with…

Despite the continued investment in Indigenous support networks and dedicated education units within universities, levels of key performance indicators for Indigenous students--access, participation, success and completion (attainment)--remain below that of the overall domestic student population in most institutions. It remains important to…

Do increased expenditures lead to improvements in international students' outcomes? As state subsidies for public higher education institutions remain low, the reliance on out-of-state tuition from international students underscores their importance. Because international students often pay such higher tuition fees, it is worth studying how such…

In recent years, the offer of higher-education programs under online modality has grown significantly. This situation has generated the need to evaluate the quality of these services, whose conditions and characteristics do not correspond to those of the traditional face-to-face modality. This article identifies and describes factors underlying…

This paper explores students' experiences with communication centers and offers recommendations for new and expanding communication centers. We combine empirical research conducted on student reflection forms with our own insight as tutors, instructors, and directors and with existing literature to offer considerations for enhancing the services…

To determine which engagement factors correlate with student success at a large, public, research university in the southeastern United States, the university library, along with representatives from Academic Affairs, Student Affairs, and other academic and support units across campus are collaborating in the alignment and analysis of student…

When academic success professionals work collaboratively with faculty, we can better connect the dots between how students present in the classroom and what services are most needed to support student success. If high school students believe academic records are irrelevant, it undermines the need (incentive) to exert effort in studies and academic…

Student athlete support services play a vital role in student athlete success at university athletic departments across the country. The National Collegiate Athletic Association (NCAA) requires that Division-I (D-I) institutions provide student athletes with academic advising, mentoring, tutoring, and life skills programs (Gerstner, 2017) to help…

Advising is a critical component of Prior Learning Assessment (PLA). Students may have a range of learning experiences that advisors can help translate into academic credit. Redesigning advising systems is a key part of the work that NASPA -- Student Affairs Administrators in Higher Education and core partner organizations are leading as part of…

This study examines the effectiveness of implementing a chatbot solution to supplement existing student support or service models on campus, specifically for transfer students. Chatbots, an artificial intelligence solution meant to mimic human conversation and personality, have been viewed as a viable option for supporting transfer students…

Third culture kids (TCKs) spend their childhood and adolescence outside of their home countries. Because of their unique backgrounds, TCKs and adult TCKs face challenges including identity development, low self-esteem, lack of connection with their home countries, posttraumatic stress disorder, depression, adjustment disorder, and others. Although…

At postgraduate level, success often depends on the ability to produce quality academic writing. To develop a framework to support postgraduate research writing, we explored the writing experiences of twenty-four postgraduate students from non-native English-speaking backgrounds. Semi-structured interviews were conducted with these participants,…

This descriptive study surveyed the perceptions of teachers, counselors, and administrators on issues pertaining to school services and academic and instructional challenges of English Learners (ELs) in NYC public high schools. This study attempted to identify factors that increase the dropout rate of high school English learners. In addition,…

The concept of TQM is really needed by educational institutions, considering the needs and user satisfaction are the main goals of services in an educational institution. The synergy of student expectations and campus interests will be achieved if academic services are carried out by prioritizing aspects of quality, adequate facilities, and…

Academic support services such as coaching and mentoring programs have shown the most promise, but only when they are implemented in a very proactive manner--when they provide students with personalized follow-up and attention. Unfortunately, these programs are often expensive, making them hard to implement or scale at a regional or national…