The total quality management (TQM) concepts of W. Edwards Deming were used at Mt. Edgecumbe High School in Sitka, Alaska. The school is an alternative school with about 210 students and 13 teachers. The students are a mix of native Alaskans and immigrants from other states. TQM was introduced into the school by a teacher. Students used TQM to…

This paper encourages the use of Total Quality Management (TQM) tactics and other strategies as a practical means of fostering a quality culture in institutional research offices of higher education institutions. In particular, four approaches are advocated for understanding and minimizing errors: (1) use of TQM tactical tools to enhance work…

The purpose of this study was to use quality improvement tools to determine any assignable causes that were linked to the workorder system within Housing and to make recommendations to control the causes, therefore improving the quality of the workorder system. This study measured the effectiveness of the Department of Housing's workorder system…

The purpose of this study was to use quality improvement tools to determine if the current process of supplying hot water to a high-rise residence hall for women at a southeastern Doctoral I granting institution was in control. After a series of focus groups among the residents in the hall, it was determined that they were mostly concerned about…

As the global business environment becomes more turbulent, quality management seems more indispensable. This book offers strategies for integrating the theory and practice of Total Quality Management (TQM) with organizational-development (OD) theory at all organizational levels. Chapter 1 answers the question "Why Total Quality Management and…

This handbook combines the outcomes of the "Symposium on Quality Schools" (April 14, 15 and June 2, 3, 1994, Toronto, Canada) with a continuing presentation of the quality philosophy. It is designed to guide the development and implementation of quality-driven educational programs. Quality schools are committed to creating enhanced…

This paper first outlines the need for an application of Total Quality Management (TQM) principles to create a Total Quality Education (TQE) System. The paper then suggests that a combination of Competency Based Grading (CBG), Computer Aided Instruction (CAI), Business Internships (Externships) and their Merit/Demerit System for behavioral…

Explores the potential relationship of teaching and total quality management (TQM) and the subsequent benefits for individual medical teachers. Addresses issues such as defining teaching processes and quality teaching, responding to customers' needs, assessing current teaching practices, and improving one's own teaching. Contains 18 references.…

Responds to R.G. Bing-You's argument for the application of total quality management (TQM) techniques to medical teaching. Argues that attempts to apply TQM to medical education are fundamentally flawed because medical education is not an intrinsically commercial transition. (DDR)

Total quality management is a business-oriented theory being applied to education as total quality learning (TQL). TQL lets students take responsibility for their learning; believes that everyone can learn; and makes students, teachers, parents, and administrators colleagues in learning. The paper describes one teacher's experiences with TQL. (SM)

This article on the University of Michigan Information Technology (IT) Division's implementation of Total Quality Management (TQM) principles describes TQM premises, the implementation process, and initial effects (e.g., increased use of concepts of customer needs and quality indicators). The particular relevance of the TQM approach for IT…

Deming's "System of Profound Knowledge" is even more fundamental than his 14-principle system transformation guide and is based on 4 elements: systems theory, statistical variation, a theory of knowledge, and psychology. Management should revamp total system processes so that quality of product is continually improved. Implications for…

Research shows that academics are either disinterested or slow to react to total quality management, which many businesses consider vital to economic growth. Continuing educators may demonstrate leadership by advocating, developing, and furnishing credit or noncredit activities about quality improvement topics. (SK)

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

Educational institutions can adapt the total quality approach by viewing their service as a product, considering users' criteria for judging quality, and fostering the commitment of the academic community to maintenance and improvement of standards. (SK)