Business process reengineering (or redesign) has achieved mixed results in business and industry, but it offers a futuristic approach to academic libraries in the digital age. This article outlines factors affecting academic libraries in the United Kingdom and proposes a strategy effecting a change from handling artifacts to handling electronic…

Examines complexities and offers generic criticisms of three current approaches to innovation (total quality management, restructuring, reengineering). Notes difficulties and discusses specific problems related to: interrelatedness of planning, doing and evaluating; excessive time demands and paperwork; lack of balance between process and product;…

A National Association of College and University Business Officers survey of 153 institutions revealed the ways in which beginning, somewhat experienced, and experienced users of continuous quality improvement (CQI) management principles have implemented them. The three categories of implementers are profiled, and best practices are identified.…

Examines educational change from the perspective of differing research and development paradigms. Describes total quality management, zero defects management, systems thinking, and implications of these paradigms. Also discusses postmodernism, constructivism, and the future for development in education. (AEF)

The basic philosophy of organization and management of a learning resource center is to maximize the effectiveness/efficiency for the use of all resources and establish proper management control and cost effectiveness. Qualities should include accountability, consistent service, reliable professional consulting, and standardized procedures. A…

Stung by a negative accreditation review, Los Angeles City College established an administrative position and a planning process that is successfully creating a culture of continuous improvement. At the core of this success is a "plan-act-check" reinforcing systems loop that links planning, budgeting, and institutional research. (Contains 2…

Over the past decade, cross-functional quality improvement teams have been formed not only to reengineer work processes but also to enhance community and create incentives and recognition; they have moved the university from planning to action. (Contains 1 table.)

Over the last several decades many systematic management approaches, such as Total Quality Management, aimed at improving organizational performance and employee satisfaction have captured organizations' attention. Given their origins in statistics, operations management, and engineering, many of the concepts and techniques are technical. When…

This paper reviews recent research, literature and the views of a small sample of senior managers and academics in English higher education institutions on the challenges associated with embedding quality. When implemented by a university, quality enhancement models such as total quality management and the European Foundation for Quality…

The University of Chicago's Joseph Regenstein Library Bookstacks Department has used process mapping and continuous improvement to successfully improve its overall operations. The most recent efforts focus on Lean manufacturing, an initiative centered on eliminating waste in manufacturing processes. The conversion of the Bookstacks Department from…

"Excellence" has been a prevalent term in New Labour rhetoric on education, most notably in the stated goal of "excellence for all" in education. Despite that, the meaning of the term has remained imprecise, and the implications of universal excellence unclear. In this paper, three distinct definitions of excellence are…

The current pressures of reduced government funding, lower enrollments, and greater scrutiny by governing boards require institutions of higher education to redesign processes and systems to survive. Despite resistance to Total Quality Management (TQM) in academia, it can provide the tools to implement systemic change and quality improvement.…

Quality system awards offer blueprints for assessing quality in vocational education as well as in business and industry. The three most prestigious awards recognizing quality improvement in business and industry are the Malcolm Baldrige Quality Award, Deming Application Prize, and ISO 9000 Registration. When comparing standards for the quality…

Although Total Quality Management (TQM) has been adopted at a number of community colleges in the areas of financial aid, admissions and registration, and staff performance, its use is almost non-existent in the evaluation of classroom teaching. Barriers to its application to the classroom include faculty resistance to the idea of students as…

In response to that fact that, since 1991, almost 60% of students had received failing grades on midterm exams in a general psychology course, the instructor undertook a project to apply principles of total quality management (TQM) to identify the causes of poor achievement. Efforts ware made to help students discover their mistakes, and thus…