Research has shown that knowledge instruction alone is a poor agent for influencing changes in behavior (Bruvold, 1990; Morrison et al., 1994; Valente et al., 1998). Successful outcomes of interventions in education and performance improvement involve more than knowledge gains. Furthermore, a growing body of researchers from different areas have…

A relatively new feature of human performance technology (HPT) is e-training, which, while considerably more economical and time-efficient than traveling to a remote location for training, presents other challenges. Course length remains a problem, and there are professional organizations for which performance improvement is too difficult to…

Human Performance Technology (HPT) consists of a few principles and a host of applications. The power of HPT comes from the fact that it is fundamental to an understanding of all forms of purposeful activity, ranging from the actions of an individual to the actions of an international organization. As a practical discipline, HPT began some 40…

Community psychologists have a long-standing interest in promoting systems change to improve the lives of individuals and communities. To more fully illuminate a multilevel model of those factors involved in the promotion of systems change, the current study examined individual- and organizational-level characteristics related to health care…

Most of the time, technology in the classroom is a "we" or "they" issue: On one side are the people who deploy and operate the systems, on the other, the academics and staffers who use them. But, typically, on both sides, everyone is so busy trying to prepare for the next class or the next term that there's little opportunity…

Students are becoming accustomed to using the Internet as an information source that supplements or replaces the normal institutional and classroom handout. However, the use of full electronic books through the Internet or CD instead of a printed full text book is a uniquely different experience, not only for these students but also for academics…

The ability to interpret information from any source, and increasingly visual sources, is a vital skill for all graduates in contemporary culture. The development of the skills to read visual texts and communicate that understanding requires a certain level of critical thinking and reflection, skills which can only be developed over time, through…

Presents 12 informal learning opportunities that human performance professionals can create for employees, including learning exchanges, conference summaries, exchanging ideas, posing questions and problems on email or bulletin boards, lunchtime programs, information sharing, recommended reading lists, vendor and consultant presentations,…

Multisource assessment is a tool for obtaining quality performance feedback by collecting performance information from multiple work associates. Topics include performance facilitation; performance feedback; assessing training effectiveness; continuous learning; and development or performance management. (AEF)

Discusses how to conduct a top-level analysis of training management functions to identify problems within a training system resulting from rapid growth, the acquisition of new departments, or mergers. The data gathering process and analyses are explained, training management functions and activities are described, and root causes and solutions…

Describes structured sharing, a training template that facilitates mutual learning and teaching among participants, tapping into the power of concurrent co-creation of performance interventions. Presents compressed instructions for conducting four structured sharing games and gives detailed instructions on one activity to try out. Provides an…

Examines the growth in developing performance-centered systems in business. Discusses Web-based systems, including the Internet and intranets; knowledge management systems; knowledge acquisition; performance-centered design; performance support; group processes; systems approach; focus on goals; electronic performance support systems;…

Discussion of information technology training focuses on an evaluative study at the Department of Defense that investigated whether new information technology training could improve job performance. Highlights include determining training effectiveness; job transfer evaluation; return on investment; use of software features; and the impact of…

As organizations respond to competitive environments and strive to enhance performance, knowledge management (KM) has increasingly become a strategic activity. A KM strategy entails consciously helping people share and put knowledge into action. A key challenge is how to develop and implement KM solutions that provide performance support to…

The workforce development literature contains little scholarly work on how organizations in a community work together to develop a high-skilled workforce. This exploratory case study examined business and higher education partnerships that were instrumental in creating such an educational infrastructure for information technology in Tulsa,…