The paper draws on the underpinnings of SERVQUAL (a Service Quality measurement model) and explores three key aspects of service standards as adopted by an Engineering School in Singapore: customer orientation, course design/delivery and support services. Qualitative methodology was employed and data were collected by means of structured in-depth…

This three-year collaborative self-study examined the impact of core reflection on our identities and practices as teacher educators. We discovered four themes that defined the core identity issues in our study: (a) understanding the contradictory nature of core qualities; (b) confronting our own hypocrisies; (c) holding ambiguity; and (d)…

This article describes the use of an enquiry-based approach to the study of human evolution in a practical context, integrating role-playing, jigsaw cooperative learning and scientific argumentation. The activity seeks to unravel the evolutionary relationships of five hominids and one ape from rather "messy" evidence. This approach enhanced the…

In their research, scientists generate, test, and modify scientific models. These models can be shared with others and demonstrate a scientist's understanding of how the natural world works. Similarly, students can generate and modify models to gain a better understanding of the content, process, and nature of science (Kenyon, Schwarz, and Hug…

This article uses conversation analysis (CA) to look at how students in an advanced EGAP (English for general academic purposes) course discussion test create and manage the silence of a group member during the 7-min session. This is combined with a personal narrative inquiry, coinspired by autoethnography, on the author's participation in the…

It is exciting to see children display an interest in discovering the world through their actions. Those actions are the beginning of science inquiry, the process children use to develop knowledge and understanding of scientific ideas, including an understanding of how scientists study the natural world. This month's column features an activity…

Many elementary teachers encounter science lessons with a hands-on component that requires very little engaged thinking by the students. The good news is that any teacher can create successful minds-on inquiry opportunities by adding key instructional strategies to a typical "cookbook" activity. The authors discuss some of these strategies using a…

In standards-based science fairs, children learn more about what they are interested in. They deepen understandings of how science works and improve inquiry skills--including the ability to communicate and share research results. Parents learn more about science inquiry and their child's science abilities. The standards-based science fair builds…

The purposes of this study are to explore fifth graders' epistemological views regarding their own experiences of constructing scientific knowledge through inquiry activities (i.e., practical epistemologies) and to investigate possible interactions between students' practical epistemologies and their inquiry skills to construct scientific…

As a trainer and speaker, Faith Rogow is often limited to thirty minutes in a faculty meeting, forty minutes in a keynote, or ninety minutes in a one-time workshop to explain to teachers what media literacy means and what educators can do to integrate media literacy instruction into their classrooms. That doesn't leave much time to review NAMLE's…

The need to revolutionize geriatric nursing is dawning. However, there is a negative view regarding this nursing field. The dearth of literature on the use of theatrical films to surface universal realities in a care-driven profession has led to this attempt of bringing to reality the essences of caring, carer, and cared-for and their interactions…

The narrative in this discussion article portrays the quest by two researchers to find their scholarly identity in their craft. The central issue in this narrative piece as design type of this inquiry is the "space" of knowledge crafting--distinguishing between adopted knowledge from the theories that sustain our thinking and the realities that…

Our personal and professional lives draw us to a shared interest in "identity" and "relationships", and our understanding is shaped by our lives as narrative inquirers. As we struggle to name this complexity we begin to play with metaphors; the metaphor of "kites", and thus string, kite and kite flyer provide us with a way to think about imagining…

Questor is a curious little bird whose four broad questions are helpful to anyone interested in making art or understanding the art of others. He was designed as a character in an online video for children, "Building on a River: Questor's Tale." The video is narrated by Questor, who relates the 2000 year history of architecture along the Salt…

Scientific activity tends to reflect particular worldviews and their associated value outlooks; and scientific results sometimes have implications for worldviews and the presuppositions of value outlooks. Even so, scientific activity per se neither presupposes nor provides sound rational grounds to accept any worldview or value outlook. Moreover,…