This innovative session used two "key moments" to interpret an action research case study of the ongoing reorganization of the Belgian Tax Ministry. Both the research and the session used a social constructivist framework. The reorganization consisted of these phases: contracting, exploratory, in-depth, advisory, implementation of the…

This report seeks to help institutions manage change by examining college faculty use of time for and contributions to the community in Japan. The report combines the results of two surveys conducted in the national universities, one across a number of universities which compared faculties of engineering with other faculties and one which included…

Community colleges are on the cutting edge of the multidirectional change with the coming of a new century. Peters and Waterman, two management consultants, have spawned thousands of models, designs, and strategies for using organizational excellence as a gyroscope for navigating the turbulence of change. This paper presents Waterman's four-step…

The University of Minnesota experience in reforming the faculty tenure policy is examined, noting financial and legal issues, the strong faculty response to initial proposals, and substantial improvement in policy that resulted from the process. Suggestions are made for other institutions approaching such decisions: don't begin without solid…

The Veterans' Administration new Primary Ambulatory Care and Education (PACE) program at the Sepulveda (California) VA Medical Center, departs from traditional VA medical education models by shifting focus of care from inpatient to outpatient settings. The program uses an interdisciplinary team approach and stresses managed primary care. Aspects…

A study evaluated the impact of the reorganization of the academic Sepulveda (California) Veterans' Administration medical center toward primary and ambulatory care. Surveys of several thousand patients were linked to computerized utilization and mortality data and related to the center's strategic plan and goals. Substantial improvement in…

Examines changes in language department structure and program content at the University of Illinois at Urbana-Champaign and Clemson University (South Carolina) as a result of new programs in Business French. The programs were developed in cooperation with the business schools to stem declining language enrollments. (MSE)

The ways in which legal change affect institutions of higher education are examined, focusing on three specific legal issues: the residency status of a foreign student; faculty rights to inventions and discoveries; and racial harassment on campus. An implementation process model is recommended to measure the effects of policy implementation. (MSE)

Describes the methodology used at the University of Arizona Library to address the issue of access versus ownership of library materials. Topics discussed include participatory management; data collection, including focus groups, interlibrary loan statistics, and graduate research citation analysis; and resulting recommendations, including…

Examines the various frames within which debates, discussions, and dialogs occurred at a major midwestern university, concerning the disbandment of one of its departments. Stresses the importance of building a unified vision in the context of the common good. Contains 34 references. (JDI)

Institutional researchers may become involved with the legal system as expert witnesses. Such experiences require patience, diligence, and tolerance beyond that normally required for conducting research. Specific experiences with litigation related to a bar examination, access and equity issues, and program transfer between state institutions are…

Develops a model of progressive school reform based on recent work in institutionalist theory. The authors present findings from preliminary empirical tests of the model, which provide strong support for an institutionalist account and considerably weaker support for political explanations of reform. (GR)

To increase supply of generalist physicians, three state-supported Virginia medical schools formed a partnership with governmental stakeholders in the Generalist Physician Initiative. Lessons learned concerning stakeholder participation in planning, shared philosophical commitment, support for risk-taking, attitudes toward change, and trust are…

This case study was an investigation of the role of the institutional culture of a university in the process of changing to reform-based practices for two college mathematics professors. A framework is presented for identifying and analyzing institutional norms and policies that are present and those lacking in supporting faculty efforts toward…

Lots of districts like to think they have close-knit leadership teams. But few school leaders can say they've ironed their clothes together, which became a morning ritual for a group from San Francisco that spent a week at the Harvard Business School in Boston. Joined by similar teams from seven other large districts, they camped out in dorm-like…