Examines the correspondence between the middle school concept and Total Quality Management (TQM) principles. Discusses six TQM elements transferred easily into Total Quality Education: build the essence of quality into the process; improvement is a continuous process; quality is defined by the users; base decisions on data; change is systematic;…

Reviews library management issues over the past 25 years. Highlights include library education for managerial skills; on the job training; gender issues; societal factors; Total Quality Management; management changes; and future possibilities, including managerial roles, management models, and organizational structure. (LRW)

South Africa has embarked on a process of education renewal by adopting outcomes-based education (OBE). This paper focuses on the linkages between total quality management (TQM) and the outcomes-based approach in an education context. Quality assurance in academic programmes in higher education in South Africa is, in some instances, based on the…

This study examined relationships between group climate (participants' learning orientation, feelings of psychological safety, and self-disclosure), process (feedback and conflict), and performance in continuous quality improvement groups. Forty-nine participants in eight hospital groups were surveyed as the groups neared completion. Groups were…

"Excellence" has been a prevalent term in New Labour rhetoric on education, most notably in the stated goal of "excellence for all" in education. Despite that, the meaning of the term has remained imprecise, and the implications of universal excellence unclear. In this paper, three distinct definitions of excellence are…

Project management covers a wide range of skills and is one of the best forms of staff development available for the development of skills by doing. This publication is for the use of staff involved in e-learning development projects. An introduction and overview includes discussion of e-learning projects in general and why they are undertaken;…

This study frames the quality transition of Romanian business education embracing the role of students as clients and customers. In the first part of the study, responses from ninety-four fourth-year Romanian students provided a statistically significant gap between the level of importance of business competences and their level of preparation.…

This is a handbook of advice for handling the everyday problems encountered in all types and sizes of libraries. It is designed to assist managers before, during, and after crises develop. Organized in an question-and-answer format, it tackles many dilemmas that can occur in the library, then offers solutions drawn from actual experience. The…

This paper presents findings of a study that assessed the implementation of Total Quality Schooling (TQS) using a concerns-based model in an Ohio school district. The Stages of Concern Questionnaire (SoC) was sent to all faculty, staff, and administrators in the district to identify employees' concerns, attitudes and perceptions about the program.…

Greater reflexivity concerning the ways of discussing pedagogy could improve the way educators conceptualize their roles. Close attention to metaphors about education sounds a note of caution about the transfer of language from one discursive realm (business) to another (education). The transference of the "total quality management"…

Scarce resources, changing customer expectation, and the changing role of top management are all factors that have contributed to the implementation of total quality management (TQM) in libraries. Instructional articles, conferences, and videos can alleviate some concerns of cost and time commitment. Many libraries already practice some of the…

Conversations among educators, business leaders, legislators, and educational reformers have generated support for the application of Total Quality Management (TQM) to education. This paper considers whether TQM is indeed the solution to education's problems. After a brief explanation of TQM theory, the paper is organized around four broad issues…

This book shows how transformational leadership is expected to contribute to an organization's efforts to improve its operations and the best use of its human resources. The concepts of transactional and transformational leadership are introduced within the framework of a full-range model of leadership. This model is applied to research,…

Quality improvement, or Total Quality Management (TQM), has been used for years in the corporate world to help companies achieve better customer satisfaction, increase market share, and improve profitability. More recently, TQM has emerged as a promising strategy for school improvement and educational reform. In 1991, the school district of…

This packet contains a research synthesis and a collection of six research briefs. The research synthesis, "Effective Schooling Practices: A Research Synthesis, 1995 Update" (Kathleen Cotton), is the third edition of a research-synthesis document on effective schooling practices. It was originally used to support schools receiving training in…