Customer satisfaction and continuous improvement of products and services are concepts underlying quality philosophy that swept across U.S. industry during 1980s. These organizational principles are now being applied to educational practice, including administration, curricula, and teaching. This article explains how to build a strong, compelling…

Reviews the 1992 literature on CD-ROM and its impact on libraries. An international perspective is offered; topics include pricing issues, industry reorganization, effects on library policies and practices, U.S. government publishing, and the multimedia market. A bibliography of 26 books and 388 articles, with a subject guide, is included.…

While other reservations were being forcibly allotted among tribal members, the Menominees retained their land in common, gained control of exploitation of reservation timber resources, and profited from the operations of their own lumber mill. A new theory of the impact of market economies on Indian peoples is needed. (SV)

Challenged by rising production costs, competition from computer software, and demands for better teaching, publishers, authors, and higher education officials are examining ways to improve textbooks. Publishers don't want to invest as much, students don't want to pay so much, and many faculty want to get back to good teaching. (MSE)

The National Language and Literature Development Agency (Dewan Bahasa dan Pustaka) in Malaysia promotes literacy and reading through publishing, book promotion, book distribution, extension programs, writing incentives, and maintenance of a special library. The article signals a need for the understanding of reasons why interest in reading has not…

The system of services to blind persons in two republics (Russia and Byelorussia) of the Soviet Union is described as a system in which employment and rehabilitation services revolve around factory operations and consumer-driven umbrella organizations. Also discussed are political changes occurring in Eastern Bloc countries and possible impact on…

Analyzes "Amos 'n' Andy," a key text in the evolution of broadcast forms. Examines its institutional context and its representational strategies. Assesses the impact of its discourse on both radio as a cultural form and on the perceptions of listeners, particularly its role in the larger social discourse on race. (SR)

Examines the meaning, from the perspective of a publisher of young adult fiction, of the term "multicultural." Defines three distinct kinds of multiculturalism. Describes a multiculturalism bent on freeing the many voices of the reader. (HB)

Computer-integrated manufacturing (CIM) is a critical mechanism for manufacturing competitiveness. Education and government must focus on preparing workers for the CIM environment and providing technical assistance for technology transfer, especially in small businesses. (SK)

Discussion of CD-ROM and DVD (Digital Video Disk)-ROM covers CD-ROM software pricing and industry changes; CD-ROM drives; CD-recordable formats; DVD formats, hardware, and software; recordable DVD; and future issues, including standards, Windows 98, the DVD market, and compatibility. A sidebar lists Web sites with information on CD-ROM and…

Summarizes the GartnerGroup's views on issues in the information technology and telecommunications (IT&T) industry debate in Australia. Topics include attracting overseas investment to create a globally competitive industry; the government's role; perceived problems; the Internet and electronic commerce; and future issues, including…

Offers a profile of Pat Mora, a writer whose work crosses the boundaries of audience, genre, and language. Notes that woven through her works are topics drawn from her life experience. Looks at her recent accomplishments and forthcoming books. Discusses her advocacy for cultural and linguistic diversity, and for more Latinos in all phases of…

An engineering design group in Australia collaborates with industry partners through a staged liaison model that includes short-term undergraduate projects and longer-term product design and development opportunities that may include training for industry clients. (Author/SK)

Responses from 351 employee participants in a workplace education program (218 completers) indicated they were mostly white, female high school graduates ages 26 to 35. Women with Test of Adult Basic Education math scores below 5.0 were less likely to complete. Those who completed higher grades in school were more likely to participate. (SK)

The Universal Service Fund for Schools and Libraries, or "E-Rate," is a cooperative business/government program allowing needy public schools and libraries a 20 to 90% discount on new telecommunications technologies. Schools must have technology plans, complete various forms, and contact participating vendors to determine appropriate…