Describes the two broad categories of Internet-based training: text-only and multimedia. Discusses the following text-based only tools: e-mail, bulletin boards, and software downloading. Identifies four types of World Wide Web-based training, which include: Web computer-based training, Web-based employee performance support systems, and…

Discusses the value of role-play in developing interpersonal skills and presents a 10-step model to help performance technologists design effective role-plays. Highlights include training objectives; designing assessment instruments; task analysis; generality and demonstration; designing social-communicative problems for the content; practice; and…

The electronic portfolio (e-portfolio) is higher education's new "got to have it" tool--the show-and-tell platform of the millennium. Hundreds of academic institutions are variously studying, using, or innovating e-portfolio systems. Indeed, the current e-portfolio movement is spawning new university committees; on-campus training modules, books,…

Most training and educational professionals have focused their efforts on inculcating learning within individuals rather than within organizations. This is understandable, writes Forman, because so much needs to be accomplished to improve the efficacy of schools and corporate training programs. The notion of organizational learning has been…

E-learning initiatives have become increasingly prevalent in the last few years as human performance technology practitioners look for ways to lower costs and increase learning effectiveness. For both fiscal and safety reasons, organizations are much less sanguine about flying both learners and facilitators to learning activities. A business…

This sixth article in the Performance Technologist's Toolbox series focuses on the critical incident method of data collection. Critical incidents are narrative descriptions of important events that occur on the job and how employees behave in those situations. Critical incidents document the work context, the specific situation that arose, the…

The "achievement gap" is a well-documented problem in schools. Evidence of an academic performance problem requires that educators respond quickly and differently to signs of academic failure. As the lessons of the achievement gap suggest that historical decisions about when to intervene with performance support are flawed, performance…

The content of this paper is based on a development plan currently in design for the U.S. Navy in conjunction with the Learning Systems Institute at Florida State University. Leading research (literature review) references and case study ("best practice") references are presented as supporting evidence for the results-oriented…

Discusses the productivity and work days of white collar workers. Topics include productivity improvement; task analysis; the amount of time spent reading, and how to reduce it by improving writing skills; time spent in meetings; empowered time management; and sustaining a climate for change. (LRW)

The relationship between the library and its patrons is damaged and the library's reputation suffers when returned items are not checked in. An informal survey reveals librarians' concern for this problem and their efforts to combat it, although few libraries collect objective measurements of errors or the effects of improvement efforts. Brigham…

Over the past two decades, scholars and practitioners in a variety of industries have considered work redesign among a constellation of strategies to promote employee recruitment and retention, development, motivation, and performance. Although educational policymakers in the middle to late 1990s shifted their attention to standards, systemic…

This article reports on a study investigating the relationship between the introduction of new management practices and the training provided by Australian enterprises for their employees. The new management practices investigated include teamworking, total quality management, lean production, business process re-engineering and the learning…

Three leadership styles are frequently discussed in the literature today: transactional, transformational, and most recently--transcendental. Managers may be able to put transactional, transformational, and transcendental leadership style theories into practice without inventing a new set of processes and procedures to achieve individual follower…

At the heart of any successful cross-cultural knowledge transfer effort lies an individual or group of individuals with the skills to manage a complex, ambiguous and often stressful process. The ability to manage the knowledge transfer process depends as much on learning in real time as it does on rational planning. Yet, few approaches to…

An e-Learning team within an insurance corporation established a research partnership with three researchers to inform the renewal and innovation of their e-Learning solution. The research focused on management's perceptions on the future of e-Learning, learners' perceptions of their use of the e-Learning system, and administrators' perceptions of…