Describes changes in management and accreditation among Canadian health organizations caused by changing federal transfer payments and philosophies of service. Examines the status quo of evaluation in organizations based on either quality assurance or continuous quality improvement. Challenges facing evaluators in the health care sector are…

Reviews one system successfully used to implement Total Quality Management (TQM) principles and techniques in a student affairs department at a large public university. Discusses TQM applications and argues that implementation of TQM requires both planned staff training and an organization-wide culture change. (RJM)

Explores the importance of leadership, vision, purpose, organizational culture, motivation, and change as aspects of organizational life that Total Quality Management (TQM) does not adequately address. Offers the concept of learning organizations as a preferable approach, arguing that this method is a needed element in the leadership and…

Highlights changes that have occurred since 1992 at Elm Dale Elementary School (Greenfield, Wisconsin) through the school improvement process. Describes how teachers have become involved in and developed ownership of the improvement process, and how they have learned to analyze data. Asserts that the school improvement process has changed the…

Discusses site-based management in schools and suggests implications for school library media specialists. Topics addressed include historical background, including total quality management; current changes in education, including school restructuring; and a review of recent research and literature from 1990-93. (Contains seven references.) (LRW)

Describes an improvement program, based on total quality management concepts, for training employees that was developed at an IBM facility. Topics include student evaluation; follow-up telephone surveys; creating an educational brochure; and automating registration and recordkeeping activities. (LRW)

Describes the application of the General Purpose Utility Problem-Solving technique that was developed at the University of Technology, Sydney, to the problem experienced by a satellite university campus library where there were periodic shelving backlogs. Highlights include cluster methods, total quality management applications, and the use of…

The central idea in W. Edwards Deming's approach to quality management is the need to improve process. Outcome-based education's central defect is its failure to address process. Deming would reject OBE along with management-by-objectives. Education is not a product defined by specific output measures, but a process to develop the mind. (MLH)

Developing national academic standards may improve students' preparation for work or college. However, any proposed new national assessment system will be doomed to failure if seen as the cure-all for the country's educational ills. The contributors to this "NASSP Bulletin" issue examine numerous challenges associated with using tests as a tool to…

Reviews recent objections to Total Quality Management (TQM), suggesting that the reported implementation problems are a product of inadequate leadership rather than defects in the model. Indicates that compatibility between organizational culture and the tenets of TQM must exist to avoid such implementation problems. (27 citations). (MAB)

A strategy that has made total quality management work for many organizations involves the following six steps: vision, audit, plan, train, implement, and monitor. (MLF)

Discussion of Total Quality Management (TQM) highlights its history in business and industry, explains its use in higher education settings, and describes recent quality efforts in library services. Topics addressed include a history of quality; barriers to quality control; examples at Pennsylvania State University; and learning opportunities for…

Discussion of customer service and Total Quality Management in academic libraries highlights selected customer-service training programs and popular customer-service videos. Topics discussed include utilizing campus resources; staff attitudes; commitment of administrators; and service training issues for academic library managers. (22 references)…

Asserts that a possible avenue for achieving national goals for undergraduate education lies in the application of total quality management (TQM) principles to teaching and learning. Discusses the TQM approach in industry and presents a TQM teaching/learning model in which the student is perceived as a customer. (CFR)

The initial implementation of the Total Quality Management approach by 10 Boston-area (Massachusetts) institutions is summarized. The institutions include Babson College, Bentley College, Boston College, Boston University, Lesley College, Massachusetts Institute of Technology, Tufts University, University of Massachusetts at Boston, Wentworth…