Designed for managers and workers in virtual organizations as well as adult and continuing educators in higher education, associations, and private sector, this book outlines a customer-driven performance management system and explains its use as a development tool. The characteristics of virtual organizations are described, and the rationale for…

Continuous vocational training (CVT) in the road freight and passenger transport sectors in the member states of the European Community (EC) was examined to identify exemplary and significant practices across the EC and determine the extent of the transferability of the identified exemplary training between and among the member states. In all,…

This final report discusses the activities of the Mississippi Early Education Program for Children with Multiple Disabilities, a program designed to train Individuals with Disabilities Education Act Part H service coordinators and service providers to use family centered strategies. Two levels of training activities were implemented. The first…

This document focuses on investigations of three main issues of "User Choice," which has been applied to New Apprenticeships since 1998. The issues are as follows: (1) why some firms do not access User Choice when arranging training for their trainees and apprentices; (2) whether the size of the firm has a significant impact on User…

The first of the four papers in this symposium, "Knowledge Management and Knowledge Dissemination" (Wim J. Nijhof), presents two case studies exploring the strategies companies use in sharing and disseminating knowledge and expertise among employees. "A Theory of Knowledge Management" (Richard J. Torraco), develops a conceptual…

Describes a management training course in leadership and human relations at the University of Lagos (Nigeria): the initial participant questionnaire on home organization goals, psychological testing, assignments, study group interaction, lectures, games, feedback, and evaluation. Course objective is to develop effective leadership skills and…

Describes the design of an electronic performance support system (PSS) that was developed to help sales and support personnel access relevant information needed for good job performance. Highlights include expert systems, databases, interactive video discs, formatting information online, information retrieval techniques, HyperCard, computer-based…

Discussion of older adults in the workforce focuses on methods for training them how to use computers. Topics discussed include changes in processing information into memory, learning skills, learning processes, the learning environment, content planning, self-pacing materials, group and cooperative learning, and the instructor's role. (five…

Description of the use of CD-ROM technology at the Vanderbilt University libraries focuses on the impact on library staff and on students and faculty. Hardware and databases are discussed, training of student assistants and end users is described, and patron and faculty survey results are reviewed. (LRW)

Describes a technique for videotaping classroom performances of native and international teaching assistants (ITA) to teach ITAs about specific, definable English language skills, U.S. academic culture and pedagogical performance, and to help them develop communications strategies for coping with largely undefinable future communicative needs.…

Discussion of computer literacy, database technology, and higher-order thinking skills focuses on a study that compared the problem-solving performance of fourth-grade students receiving search strategy training during computer-assisted instruction with students who did not receive training. Time spent on problems and the number of correct answers…

Describes a survey of library users at Hofstra University that was conducted to determine how well end-user search services satisfy information needs and the extent to which users apply concepts and techniques emphasized in the training program. The impact of thesaurus use is examined and modifications in training are recommended. (four…

Focuses on rural service delivery issues common to special education, school psychology, and mental health and outlines training-related solutions. Cautions against simplistic dichotomy of rural versus urban service delivery and professional isolationism. Recommends five skill categories for rural training: generalist training, personal and…

Reviews empirical research from 1963 to 1991 that compared the instructional effectiveness of games to conventional classroom instruction. It is concluded that subject matter areas where very specific content can be targeted, especially mathematics, are more likely to show beneficial effects for gaming. (41 references) (LRW)

Discusses the creation of policies in higher education to integrate new technology. Highlights include integrating campus and community, including electronic mail use; redefining teaching and learning, including interdisciplinary organization; allaying fears of faculty, staff, and students; and managing with professional tools and methods,…