In order to obtain an accreditation, the university management must implement a quality assurance system and be able to document that quality policy and procedures are followed and acted upon as appropriate. One element in this system is monitoring students' satisfaction. In this paper, we describe a method of acquiring the necessary information…

Knowledge is an important concept for individuals and organizations both as a power and source. Thus, knowledge management has become important subject for researchers. However, when people encounter problems, they usually try to produce solutions by utilizing their previous knowledge and experience. Such problem solving strategies are called…

Purpose: This paper seeks to analyze the internationalization of quality practices in higher education. In light of insufficient theorization about quality in the global dimension, the paper presents a model for value construction in higher education. Design/methodology/approach: The authors reviewed different models for quality in higher…

Legal rulings have called for the inclusion of collegiality as a fourth evaluation category for university faculty. Collegiality is considered to be any extra-role behavior that represents individuals' behavior that is discretionary, not recognized by the formal reward system and that, in the aggregate, promotes the effective functioning of the…

Purpose: The purpose of this paper is to determine what factors contributed to three universities achieving environmental sustainability. Design/methodology/approach: A case study methodology was used to determine how each factor contributed to the institutions' sustainability. Site visits, fieldwork, document reviews, and interviews with…

In an effort to ensure accountability, and in order to prepare students for a globalised world, the higher education sector in Mexico is seeking to implement an evaluation of public higher education. Higher education institutions (HEIs) need to balance this goal against the need to protect their autonomy. This would be preserved if each…

The study was based upon surveying colleges/schools of education with graduate programs from the "US News and World Report" "Best Education Schools 2011" (N = 89). Results indicated that greatest time was spent on data collection, data management, and compilation; while least time was focused on instrument technical…

Higher education today is a complex, demanding, and competitive reality. Its constituents--students, administrators, faculty, and public--are drawn from diverse sectors of society. Its 'arena' comprises institutions that receive decreased funding, are hounded with increased demands for accountability, and experience declining public support,…

A Latino scorecard is presented for higher education institutions using an index of eight measures for "resources", "effectiveness", "diversity", "equity", "affordability", and "access". It is applied to public 4-year institutions in Texas and shows that institutions located in South…

Equating the unequal is misleading, and this happens consistently in comparing rankings from different university ranking systems, as the NUT saga shows. This article illustrates the problem by analyzing the 2011 rankings of the top 100 universities in the AWUR, QSWUR and THEWUR ranking results. It also discusses the reasons why the rankings…

During the past few years, "soft power" has been widely discussed and studied in China. Higher education, one of the largest components of national soft power, has begun to play an active and important role. In this article, we review the literature on the soft power of colleges and universities and describe ways to enhance it; we also…

Forces inside and outside community colleges are changing the context for performance and mandating new conceptions of effectiveness. This article addresses the future of institutional effectiveness in community colleges. Its emphasis is on what is measured and why, beginning with a retrospective look at early efforts in effectiveness, moving to…

The Commission on the Future of Higher Education in the USA emphasises accountability in higher education as one of its key areas of interest. A programme, called the Voluntary System of Accountability, was developed to evaluate the effectiveness of general public college education. This study examines how students progress in college, indicated…

This paper will examine the Times Higher Education's (THE) World University Rankings as a corporate media product. A number of empirical studies have critiqued the methodology of the THE, yet individuals, Higher Education Institutions (HEIs) and governments continue to use them for decision-making. This paper analyses the influence of…

In the wake of accreditation cycles stressing student outcomes, we believed the reflective and practitioner-centered philosophy of action research a perfect fit for effecting institutional improvements for a four-year grant-funded effort in our urban-suburban community colleges in California. We learned that things were both worse and better than…