Describes an improvement program, based on total quality management concepts, for training employees that was developed at an IBM facility. Topics include student evaluation; follow-up telephone surveys; creating an educational brochure; and automating registration and recordkeeping activities. (LRW)

Describes efforts by the Motorola Training and Education Center (MTEC) to develop and implement a model for applying the concepts of quality/continuous improvement to the design of courseware. MTEC's role as change agent is discussed; the use of an instructional systems design model is explained; and problems are identified. (LRW)

Describes the Best Village Competition of Trinidad-Tobago, instituted in 1963. Through competitions, concerts, and exhibitions, it has succeeded in involving nearly every resident in programs that fortify local culture, artistic expression, athletic achievement, and public health while promoting national unity. (DM)

Describes steps in a process-improvement project for reserve book services at the University of Arizona Library: (1) plan--identify process boundaries and customer requirements, gather/analyze data, prioritize problems; (2) do--encourage divergent thinking, reach convergent thinking, find solutions; (3) check--pilot solutions, compare costs; and…

Suggests ways that librarians should become actively involved in educating the public about supporting the library media center. Discusses activities for improving public relations in the school library; actions to improve visibility at the district level; involvement in the community; and active participation at state and national levels. (AEF)

Examines factors that contribute to the development of an organizational culture. Discusses the vision/mission; training; technology, equipment and supplies; and decor/appearance. Describes how one library created a staff-friendly environment through increasing communication between departments and cross-training to provide interdepartmental…

Reviews 11 articles on education, including: (1) "A Strategy for Helping Students Learn How to Learn," by M. McClanaghan; (2) "What Works in School Improvement?" by A. Harris; (3) "Just a Matter of Time," by F. Smith; and (4) "Selected Pre-Writing Treatments," by Brodney, Reeves, and Kazelskis. (NB)

Practitioners teaching new Internet users often report that adult learners are disappointed by their first experiences of the World Wide Web. This article focuses on problematic experiences of developing new web-based literacy practices, particularly for adult learners, and how they can be addressed without attributing difficulties to learners'…

Student learning portfolios have become increasingly popular in educational administration preparation programs due to their many uses and range of applications. Here, Norton documents the nature and extent of its usage nationwide. (Contains 7 tables.)

One of the traditional problems in courseware development that is recognized as hard to solve, is the communication and co-operation between various disciplines in project teams that are working on a courseware product [Alber (1996) "Multimedia: a management perspective." California: Wadsworth; Boyle (1997) "Design for multimedia learning." UK:…

Multiple matrix sampling is a data collection technique that ensures accuracy and efficiency in group performance. It has been widely used in large-scale curriculum evaluation since the 1980s. However, the design does not always fully embrace the dynamics of local evaluation demands. The purpose of this study is to introduce a modified matrix…

This report documents the process through which Alameda and Santa Clara Counties have used the Comprehensive Approaches to Raising Educational Standards (CARES) programs and other resources to leverage systemic change in early care and education (ECE) higher education. It describes a range of new and expanded efforts in both counties, and aims to…

The purpose of the brief is to help educators, service providers, and local evaluators in schools, intermediary and community-based organizations, and social service agencies become more effective by highlighting the best program and evaluation practices of family-strengthening intervention programs. At a time when evidence-based practice matters,…

Jobs for the Future created the "Career Advancement Portfolio" as central to its commitment to developing, implementing, and advocating for models, strategies, and policies that enable adults to advance toward economic self-sufficiency for themselves and their families. The "Portfolio" brings together the most innovative workforce development…

A permutation of the original program, TeamSI represents an ambitious attempt to improve both students' deep understanding of their knowledge in a professional discipline and their self-development as more mature learners and leaders.