This paper aims at testing a conceptual model connecting variables of the internal and external work environment to ITES/BPO employee turnover. Based on the gaps identified from the literature that no single model explains in a comprehensive way as to why, people choose to leave and the lack of turnover studies on call centers located in India.…

Older workers are the fastest growing segment of the labor force, yet little is known about designing jobs for older workers that optimize their experiences relative to aging successfully. This study examined the contribution of workplace job design (opportunities for decision-making, skill variety, coworker support, supervisor support) to…

With an increasingly technological and competitive world economy, more jobs require employees to have achieved the advanced skills and knowledge gained only through postsecondary education. The data regarding the supply and demand between the workforce and higher education present a challenge for community college technical programs. These are the…

In Taiwan, promoting knowledge of "Labor Safety" which relates to life and work right is very important. Safety training and learning effectiveness become essential issues of adult learning. To reduce the costs of educational training, enterprises have also started to aggressively introduce e-learning education training. Unlike the…

The purpose of this study was to examine the relationship between the certified nurse aides' (CNAs) perception that "training is always available when needed" and the CNAs' performance, turnover, attitudes, burnout, and empowerment. The data came from a larger study where a self-administered survey instrument was completed by 359 CNAs…

This study uses longitudinal data from the Oregon Youth Study (OYS) to examine prospective effects of juvenile arrests and of early versus late onset of juvenile offending on two labor market outcomes by age 29 or 30 years. It was expected that those with more juvenile arrests and those with an early onset of offending would show poorer outcomes…

Designed for use in secondary economics or other social studies classes, this kit presents instructional materials and replications of primary source documents on the development of the labor movement in America. The documents are divided into four major areas of study: the growth of organized labor, the function of a union, labor and politics,…

Presents an interview with Elaine Chao, United States Secretary of Labor, in which she suggests that, because of the information-based economy, education is a more vital element in the training of America's workforce than it has ever been. Discusses an initiative that will use high-tech tools to give Americans with disabilities greater access to…

This handbook has been prepared to eliminate some of the gap of manpower information at the local level by assisting local manpower experts in the collection of manpower data. Arranged in the order in which steps are taken in an actual survey, contents of the handbook progress from survey work preceding the fieldwork phase to work taking place…

This report discusses the social, economic, and human implications of plant shutdowns. As part of the data gathering process, personal interviews were held with civic leaders, company representatives, union leaders, and workers in order to gain insight into the causes and effect of the closing of plants. Sections of the report cover topics such…

Several significant court decisions involving labor cases are discussed including a series of decisions concerning constitutional protections afforded aliens; the First Amendment and national labor relations laws; and the bifurcated backpay rule. (BM)

This article, using unbalanced panel data on 16 affluent OECD countries, tests the effects of diverse aspects of globalization and deindustrialization on unionization trends. In contrast to the recent studies focusing on the conditional role of labor market institutions, this study underlines the role of two structural factors in transforming…

This paper provides a case study of the effect of labor relations on product quality. We consider whether a long, contentious strike and the hiring of replacement workers at Bridgestone/Firestone's Decatur, Illinois, plant in the mid-1990s contributed to the production of defective tires. Using several independent data sources and looking before…

With the maturation of the internet more and more colleges and universities are offering online courses. As these courses enter the mainstream, public policy issues are beginning to emerge. Many of these involve the tension between the "work for hire" doctrine and academic freedom that occurs when educational institutions offer these…

This report describes the Albert Shanker Institute's activities over the past five years in the areas of education, labor, and democracy. In the area of education, the Institute has sponsored a wide range of forums, seminars, reports, and other activities that highlight the best thinking and solid research on the most effective ways to improve…