The Georgia Southern University admissions office implemented Total Quality Management (TQM) principles to control the quality of information management. It is suggested that, although TQM is used best on an institutionwide basis, it can also be useful in improving quality, reducing cost, increasing productivity, and achieving competitiveness on a…

If educators endorse Alfie Kohn's surface message about Total Quality Management, they may miss opportunity to professionalize education. Deming's system of profound knowledge (interaction of theories of systems, knowledge, psychology, and variation) is a model for educated people grappling with life's complexities. Moreover, gaining community…

Examines the use of Total Quality Management (TQM) in the federal government setting. Topics covered include federal corporate culture, benefits to employees, early programs in productivity improvement, governmentwide implementation, the information network on TQM applications maintained by the Federal Quality Institute, and barriers to…

Students in the classroom, the faculty who teach courses for which a specific course is a prerequisite, and the employers of graduates present their ideas on the topic of what is good instruction. The top 10 characteristics of good instruction according to students and faculty are provided. (KR)

Total Quality Management, based on theories of W. Edward Deming and others, is a style of management using continuous process improvement characterized by mission and customer focus, a systematic approach to operations, vigorous development of human resources, long-term thinking, and a commitment to ensuring quality. The values espoused by this…

Responding to a budget deficit, St. John Fisher College (New York) used quality-management tools to address critical budget issues and initiate a strategic program. Because the process used consensus-building tools, committee members felt they had been given equal input into resource allocation decisions and the process provided a sense of shared…

The Malcolm Baldrige National Quality Award (MBNQA) for quality programs has seven categories against which organizations are evaluated (leadership, information and analysis, strategic/operational quality planning, human resources, process management, quality/performance results, customer/student satisfaction). A preliminary quality-assessment…

Introduces a special theme journal issue on research and education in quality control, maintenance, reliability, risk analysis, and safety. Discusses each of these theme concepts and their applications to naval architecture, marine engineering, and industrial engineering. Considers the effects of the rapid transfer of research results through…

Examines knowledge level, relevance, and current use level of quality improvement practices in Wisconsin-supported employment agencies among administrators and service providers. Respondents expressed low-to-moderate level of need for training in areas of critical ingredients of quality improvement, evaluation and team performance, and defining…

The impetus and focus of quality improvement efforts in higher education are examined, and a corporate grant program supporting the use of total quality management strategies in optometric education is described. Subsequent articles on grant-supported projects are previewed. (MSE)

After hours of introducing team training, facilitation skills, and Total Quality Management tools, the old classroom practices of "chalk and talk" faded in Virginia Beach schools' technical and career education classes. Academic teachers also improved instruction, using innovative TQM tools such as nominal group voting, course mission…

The Curriculum Leadership Institute (CLI) and classroom teachers working in conjunction with Emporia State University in Emporia, Kansas, developed the Lesson Plan Resource system. The CLI is a not-for-profit school consulting and publishing firm, also based in Emporia, Kansas, whose curriculum development model is used in over 1,000 schools in…

Purpose: The applicability of total quality management (TQM) to higher education instruction is controversial. The purpose of this paper is to help clarify the application of TQM to higher education instruction by identifying and analyzing the dual roles played by both students and instructors. The authors also offer an improvement to the…

Quality is fast becoming a policy priority in states and localities around the country. As a result, formal and informal networks of youth organizations are seeking and developing strategies to help them assess and improve performance. This report takes a close look at efforts underway in three networks and provides a preliminary framework for…

This proposal contains a plan to alter the curriculum at Georgia Institute of Technology for the following reasons: to educate its students in Total Quality Management (TQM) approaches and practice, to develop a major research initiative designed to understand what TQM approaches work and why, to become a major center for the collection and…