This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics,…

Technological change in academic libraries requires a redefinition of the professional librarian's functions and qualifications. (Author/PF)

The dominant thrust of the 1980's may be the development of cost-effective in-house library minicomputer processing and catalog access systems capable of interfacing synergistically with an effective national library network for sharing bibliographical data and library resources. (Author/PF)

A user evaluation of library services and facilities revealed a dichotomy of the user population into director and non-director subgroups. (Author/PF)

Written to give public library trustees in the state of Maine an overall picture of their duties and responsibilities, this handbook covers: (1) the mission, role, and organization of the board of trustees; (2) trustee orientation; (3) meeting procedure; (4) continuing education for trustees; (5) public relations; (6) finance and budgeting; (7)…

Six symposium papers are included in this document. The first paper, by Henry Chang, is a brief profile of Asian/Pacific American (APA) librarians, emphasizing the need for more data on this group and the need for the group to become more assertive of their rights to equal opportunity in the field. The second paper, by Jane Katayama, addresses…

Two functions of highest priority for school library/media supervisors are continuing education and program evaluation. (Author/PF)

Reports on a study conducted in the fall of 1974 to survey goal and objective setting efforts as a management activity in selected large public libraries. (Author/PF)

This handbook defines the role of the trustee and identifies specific responsibilities and functions of the position. The step-by-step procedures with illustrations and checklists provide practical information and guidelines for librarian selection, planning and policy setting, facilities design and construction programs, funding and tax…

Many small and medium-sized companies see a library as a luxury they cannot afford. They may have room set aside with a small collection of books, periodicals or reports, yet the use of this often unsupervised storage system is minimal at best. These same companies, however, usually place great importance on maintenance of and access to…

Most countries have school legislation, and many have library legislation; however, in very few is school library legislation found. It is noteworthy that school libraries are the weakest in many library systems. There is a strong case to be made for a legal requirement that library services be established in all recognized schools and vocational…

This formal statement presents the principal objectives of the university, the goals of the library and nine specific objectives which define them, and more detailed descriptions of the policies which form a complex body of interrelated regulations designed to accomplish the library's critical objectives. (FM)

Compiled for newly installed library trustees and commissioners in the state of California, this publication provides guidelines designed to assist new board members in learning their jobs. Chapters discuss the nature of public library boards in California, board duties and responsibilities, board operations, special challenges for board members,…

This collection of bibliographies funded by the state cooperative extension service lists books and articles on various aspects of rural librarianship. Topics include community development and community analysis, school-public library cooperation, administration of the small and medium-sized library, library networking and interlibrary…

An assessment of an increasingly tight national economy dictates a reevaluation of the costs and functions of the corporate special library if it is to survive recessionary pressures intact. Services which are crucial to daily business operation, not duplicated elsewhere, and of high visibility to upper management must become the prime focus of…