A computer-integrated manufacturing (CIM) Physical Modeling Systems Design project was undertaken in a time of rapid change in the industrial, business, technological, training, and educational areas in Australia. A specification of a manufacturing physical modeling system was drawn up. Physical modeling provides a flexibility and configurability…

This paper reports on the development and implementation of the quality audit, a methodology designed to help school systems examine their capacity for change using the principles of total quality management as a framework for analysis. Total quality management stresses the importance of continuous improvement of organizational processes,…

The Quality Education Checklist focuses on key inputs, processes, and outputs of schools needed to ensure continuous improvement. Intended as a self-auditing aid for schools, the checklist may also be used as a method to define the priority of areas for improvement, as a way to gather information from customers, as a professional development…

In order to be effective in the coming millennium, libraries will need to measure their performance rigorously against the expectations and real needs of their customers. The library of the future will need to be a customer sensitive, knowledge creating, agile enterprise. It must provide value to every customer, where value is the customer's…

With the nationwide implementation of managed care and the eroding financial base for children's services, social service agencies need new organizational systems to survive. This handbook provides an overview of one new system, Total Quality Management (TQM), as it relates to the child welfare field. The book's chapters are: (1) "Total…

To improve services and reduce costs, Babson College (Massachusetts) has begun continuous quality improvement and reengineering, moving rapidly toward a client/server information technology environment and Internet/Intranet-enabled business processes. The evolution of the strategy and its products, underlying technologies, and development process…

Describes a Total Quality Management-based system of instruction that is used in a variety of undergraduate mathematics courses. The courses that incorporate this approach include mathematics appreciation, introductory calculus, and advanced applied linear algebra. (DDR)

Explores the key benefits and costs of implementing Total Quality Management (TQM) in student affairs. Discusses the experiences of early innovators and uses specific criteria to analyze TQM. Outlines effects on financial aid, costs, goal achievement, time and resource commitment, long-term focus, leaders as models, and clarity of mission. (RJM)

Explores the idea of quality, what it means to educators (student affairs professionals in particular), and the role assessment plays in measuring quality. Examines how assessment is used within Total Quality Management to measure quality from a customer perspective; compares such assessments to traditional evaluative methods. (RJM)

Includes four articles grouped under the general theme of school library management. Topics covered include the application of total quality management to the school librarian's administrative and teaching tasks; dealing with graffiti and vandalism; organizing periodicals; and managing volunteers. (KRN)

Three models for college and university decision-making about scarce resources are outlined: (1) shared governance, (2) corporate management, and (3) total quality management. Two underlying principles of all the models are, first, that faculty are the heart of the institution and, second, that successful institutions are governed through the…

Outlines the 14 points of Deming's business philosophy of Total Quality Management in terms of rural education, including adoption of a common mission, movement from mass inspection (standardized testing) to individualized assessment, constant system improvement, training for those involved in the process, improved communication, employee rewards…

The assessment team approach used at Kishwaukee College in Malta, Illinois, is based on continuous quality improvement. It features cross-college representation, individual program goals, course-embedded assessment measures, and a variety of tools such as standardized tests and student portfolios. (JOW)

British schools measure effectiveness by using performance indicators such as Standards Assessment Tasks, the General Certificate of Secondary Education, A-level results, and truancy rates. Suggests using alternative measures based on TQM concepts. Describes how two secondary schools used three years of client-satisfaction data to build a…

At the American Association of School Administrators' 124th annual meeting in February 1992, participating superintendents pursued improving public schooling design to achieve the results that communities are increasingly demanding. After detailing obstacles to success, speakers laid out workable solutions involving total quality management,…