Each of the Total Quality Management principles used in industry can be appropriately and usefully applied in a college or university, with some change in vocabulary and emphases. Institutions will find the method helpful in competition for students, controlling costs, and answering demands for accountability. (MSE)

Key characteristics of the administration of Australia's higher education system are outlined, and the current debate over quality assurance in higher education is discussed. Historical treatment of higher education quality in Australia, government initiatives since the mid-1980s, and reasons for the current emphasis on quality are outlined. (MSE)

Total Quality Management is a comprehensive system for developing organizationwide participation in planning for and implementing continuous improvement in critical processes. In colleges, trustees can be central to the success of the method through their commitment and the development of supportive policy and procedures. (MSE)

Before higher education proceeds further with its use of the Total Quality Management (TQM) approach, it should examine TQM mistakes and accomplishments by previous users in the business sector, then create its own model for appropriate and effective TQM application. (MSE)

At the University of Pennsylvania, Total Quality Management (TQM) principles were applied to its financial functions to ensure timely recovery of sponsored research funding and reduce research account overdrafts. TQM implementation both saved money and highlighted how important careful formation of the quality improvement team is. (MSE)

Advocates the use of the Total Quality Management (TQM) model for libraries to survive financially and to retain their customers. An award for library quality based on the Malcolm Baldridge Award is proposed to enable institutions to use an evaluation procedure that rewards a commitment to continuous improvement. (Contains five references.) (EAM)

Today's calls for school restructuring demand a greater response than piecemeal tinkering. The impetus for total organizational change started over 30 years ago in Japan as industrial leaders adapted W. Edwards Deming's beliefs and strategies concerning psychology, systems, perceptual theoretical frameworks, and causes of variation. Quality…

Virginia Polytechnic Institute and State University undertook a comprehensive organizational development analysis to identify the cultural facilitators and barriers to change and the professional development needs of managers. The results suggested a comprehensive leadership development plan to create a climate for implementation of Total Quality…

In a study of the utility of classroom assessment techniques (CATs) for improving quality of college instruction, ten instructors were trained in CAT use, implemented those techniques, and discussed experiences with other faculty. Faculty found CATs particularly helpful in certain areas of instruction and planned further use. Students also…

Surveys students and faculty in a school of business, finding that a Total Quality Management approach can increase students' learning in a class, help students support one another in a cooperative learning environment, and foster positive feelings toward the instructor, even one who maintains the necessary high standards. (SR)

Considers strategies for the implementation of quality improvement in libraries. Highlights include structured quality improvement, especially Total Quality Management; organizational change; customer focus; continuous improvement; data-based decision making; systems thinking; employee involvement in decision making; diffusion of innovation;…

Outlines strategies used by one Australian university for systematic quality improvement, including development of a quality management plan, devolution of responsibility for quality advancement to faculties and schools, and improving documentation of quality-assurance procedures and outcomes. Topics discussed include leadership, committees,…

The article is intended to discuss the features, structure, functions and developmental peculiarities of organizational culture in private colleges. A summary and conclusions of empirical research into organizational culture in private colleges are presented. (Contains 6 tables and 14 figures.)

The history of educational reform and innovation is replete with good ideas or policies that fail to get implemented or that are successful in one situation but not in another. A missing ingredient in most failed cases is appreciation and use of what is called change knowledge: understanding and insight about the process of change and the key…

This paper discusses the role of quality assurance in New South Wales school systems, which was created from the restructuring of traditional centralized bureaucracies. The emergent structure is comprised of devolved networks of schools operating within decentralized state systems. The purposes of these school systems are to enhance network…