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Direct linkGreen, Joe A.; Foley, Phyllis A. – New Directions for Community Colleges, 1997
Describes quality models that community colleges have adopted to improve program effectiveness and customer service, focusing on the use of these models in career development. Discusses exemplary college programs that focus on quality, teamwork and participatory management, and service to students as their prime customers. (AJL)
Descriptors: Career Development, Career Guidance, Community Colleges, Counselors
Peer reviewedHolmes, Tyrone A. – New Directions for Student Services, 1996
Critically examines Total Quality Management (TQM). Analyzes the concepts and practices of TQM and its failure to live up to expectations in higher education. Emphasizes the problems inherent with TQM initiatives in an educational environment and outlines ways that student affairs officials can proactively apply TQM to support universities'…
Descriptors: Change Strategies, College Administration, Educational Quality, Higher Education
Peer reviewedGartner, William B. – Journal of Management Education, 1993
One college faculty member's experiences in applying Deming management theory to his business courses to improve instruction are discussed. Key issues in the Deming philosophy are outlined, course changes based on them are described, and outcomes are examined. Suggestions are offered for overcoming institutional and ideological barriers. (MSE)
Descriptors: Business Administration Education, Classroom Techniques, College Faculty, Curriculum Development
Peer reviewedSpanbauer, Stanley J. – Community Services Catalyst, 1993
Discusses the implementation of Total Quality Leadership (TQL) at Fox Valley Technical College (FVTC) in Wisconsin. Identifies 12 quality components of FVTC's everyday operations and management. Highlights improvements in placement rates, student retention, employee satisfaction, accountability, and costs attributable to TQL. Underscores the…
Descriptors: College Planning, Community Colleges, Educational Facilities Improvement, Educational Quality
Peer reviewedArdaiolo, Frank P. – Journal of the Freshman Year Experience, 1994
A team of administrators, faculty, and students used the Total Quality Management approach to enhance weekend student life at Winthrop University (South Carolina). The process used and resulting recommendations, some of which have been implemented, are presented. The project is seen as contributing to freshman retention. (MSE)
Descriptors: College Environment, College Freshmen, Higher Education, Management Systems
Peer reviewedBurgar, Paul – Research in Higher Education, 1994
A Total Quality Management (TQM) approach to enforcing an admissions rule was taken in one master's degree program in lieu of punishing students for infraction. Prevention became possible only after TQM techniques revealed the causes of rule violation. Follow-up shows no new rule infractions for several academic terms. (MSE)
Descriptors: Administrative Policy, Admission Criteria, Case Studies, Cheating
Peer reviewedHeadrick, Linda A.; And Others – Academic Medicine, 1995
Generalist physicians of the future will need new knowledge and skills for continuous improvement of health care. Successful examples can be found in the work of generalist physicians who combine knowledge for improvement with discipline-specific knowledge to improve patient and community health. Curricula can be developed to teach students and…
Descriptors: Curriculum Development, Family Practice (Medicine), Futures (of Society), Health Services
Peer reviewedDooris, Michael J.; Teeter, Deborah J. – New Directions for Institutional Research, 1994
Total Quality Management methods can build on conventional performance indicators to enhance their usefulness in monitoring and improving quality and effectiveness in higher education institutions. Experience with these methods at colleges and universities, particularly in several academic and administrative areas at Pennsylvania State University,…
Descriptors: College Administration, College Outcomes Assessment, College Planning, Decision Making
Peer reviewedHackman, J. Richard; Wageman, Ruth – Administrative Science Quarterly, 1995
Total quality management (TQM) has become a U.S. social movement. This commentary analyzes the writings of W. Edwards Deming, Joseph Juran, and Kaoru Ishikawa to assess TQM's coherence, distinctiveness, and likely perseverance. Rhetoric is winning over substance, unrelated interventions are being herded under the TQM banner, and research is not…
Descriptors: Administrative Principles, Goal Orientation, Industry, Learning Processes
Baldwin, Fred – Appalachia, 1994
Erie, Pennsylvania's Total Quality Management Institute has successfully applied total quality management concepts and techniques in businesses, a nonprofit hospital, and a school district as part of a long-term economic development plan. School district strategies have included distributing children's books to new parents, involving teachers in…
Descriptors: Community Development, Economic Development, Elementary Secondary Education, Parent School Relationship
Pearson, Cecil A. L.; Armstrong, Robert W. – Journal of Tertiary Educational Administration, 1995
Implementation of a job development program within the personnel administration function of an Australian university is evaluated. The program, following principles of the Total Quality Management approach, was found to have favorable impact on a number of work-related variables, in comparison with the traditional approach used in another…
Descriptors: Administrator Role, College Administration, Foreign Countries, Higher Education
Trotter, Kathleen M. – Camping Magazine, 1995
Total Quality Management for camps involves establishing ongoing assessment of campers' and parents' needs, marketing the capabilities of the organization, applying input of key staff members, and constantly making program improvements. This approach calls for discretionary decision making at all levels, and empowers staff to enter into the…
Descriptors: Camping, Employer Employee Relationship, Institutional Advancement, Organizational Development
Burns, Laurie L.; Munn-Fremon, Cheryl – CAUSE/EFFECT, 1995
The origins and expansion of the University of Michigan Information Technology Division (ITD) partnership with academic units is described. The program, which began with the university's largest academic unit, features distributed computing and support services. Lessons have been learned concerning deans' attitudes about computing technology and…
Descriptors: College Administration, Higher Education, Information Technology, Interprofessional Relationship
Berry, John – Library Journal, 1994
Describes the management, programs, and services at the Brown County Library (Wisconsin), winner of the Library of the Year award sponsored by Gale Research Inc, and "Library Journal." Highlights include involvement of library staff; financial support; total quality management; coalitions with local businesses, community agencies, and…
Descriptors: Awards, Cooperative Programs, Government Role, Library Administration
Chamberlain, Don; And Others – Business Officer, 1994
College administrators often overlook the valuable assistance than can be provided by the college internal audit unit as they implement principles of total quality management. This unit is in a good position to conduct performance audits of departments and programs, the results of which can provide meaningful information to assist in…
Descriptors: Accounting, College Administration, College Outcomes Assessment, Decision Making
