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Download full textBielen, Leslie De Reus; Mehallis, Mantha – 1995
A description is provided of the process used by a university institutional research office to respond to questions from external groups and the institutional community about quality, effectiveness, and accountability. The institutional research office incorporated external and internal reports, along with institutional offices' planning,…
Descriptors: Access to Information, Accountability, Documentation, Educational Quality
Cuttance, Peter – 1993
In 1992 the government of New South Wales, Australia, announced its commitment to a program of quality-assurance reviews of schools. The New South Wales school system plans to implement a quality-assurance system, which is process-based on the following: a primary focus on student learning, clear and shared direction, focused involvement and…
Descriptors: Educational Assessment, Educational Improvement, Educational Quality, Elementary Secondary Education
Peterson, Clifford S. – 1993
The growing demand for colleges and universities to be accountable to their publics and the recognition that assessment is of little value without a systematic planning effort have led many institutions to turn to the concept of Total Quality Management (TQM). This pamphlet discusses the process of adapting TQM to a typical community college, a…
Descriptors: Accountability, Administrative Organization, College Planning, Community Colleges
Snyder, Karolyn J.; And Others – 1994
This paper presents the initial findings of a comprehensive 28-school multi-site case study, which sought to identify patterns in schools that are changing bureaucratic work patterns to those found in quality-management systems. The schools are located in Florida, Virginia, Minnesota, and Louisiana; all are led by principals who are trainers in…
Descriptors: Educational Change, Educational Environment, Elementary Secondary Education, Institutional Environment
Messina, Robert C., Jr.; And Others – 1994
A formal governance system was adopted by the Board of Trustees in April 1991 at Burlington County College in New Jersey after the Commission on Higher Education and the Middle States Association of Colleges and Schools observed that it was lacking. The policy defines the path for maintaining a governance structure which fosters clear and timely…
Descriptors: College Governing Councils, Community Colleges, Governance, Improvement Programs
Cornesky, Robert A. – 1996
This book is a guide to the implementation of Continuous Quality Improvement (CQI) in institutions of higher education. After an introductory chapter, each chapter focuses on one of six steps. The first step to implementing CQI in an institution of higher education is to educate the administration. The second step is for the administration to take…
Descriptors: Change Strategies, Check Lists, College Outcomes Assessment, Educational Improvement
Fraas, John W.; Newman, Isadore – 1996
One may receive the most benefit from an evaluation of an educational program or the performance of a teacher if the evaluation process is approached from a Total Quality Management (TQM) point of view. Under the philosophy of TQM, the purpose of any evaluation process is to provide feedback for the continual improvement of the educational process…
Descriptors: Data Analysis, Educational Change, Feedback, Formative Evaluation
American Library Association Video/Library Video Network, Towson, MD. – 1994
Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…
Descriptors: Empowerment, Innovation, Library Administration, Library Cooperation
Sood, Krishan – 1996
Children develop investigative skills, a spirit of inquiry, and an understanding of science within an educational context of first-hand experience and purposeful play. This article explores the issue of quality in science instruction for young children, placing it within the larger framework of quality in early childhood education. The article…
Descriptors: Active Learning, Constructivism (Learning), Discovery Learning, Early Childhood Education
Snyder, Karolyn J. – 1995
This paper presents findings of a study that examined the change process in 28 schools, with a focus on how principals went about transforming traditional school-work cultures into quality systems. The principals had participated in Managing Productive Schools (MPS), a comprehensive systems-approach program based on quality management concepts.…
Descriptors: Elementary Secondary Education, Institutional Mission, Leadership, Organizational Change
O'Neil, Rosanna M., Comp. – 1994
Total Quality Management (TQM) brings together the best aspects of organizational excellence by driving out fear, offering customer-driven products and services, doing it right the first time by eliminating error, and maintaining inventory control without waste. Libraries are service organizations which are constantly trying to improve service.…
Descriptors: Annotated Bibliographies, Hospital Libraries, Library Administration, Library Services
Fetler, Mark E. – 1992
A study was done examining the experiences of four California community colleges that received pilot program grants to participate in a legislatively mandated, statewide accountability program. The participating colleges were Mount San Antonio College (Los Angeles), San Joaquin Delta College (Stockton), San Jose-Evergreen, and Santa Barbara City…
Descriptors: Accountability, Community Colleges, Educational Finance, Evaluation Criteria
Steffy, Betty E.; Lindle, Jane Clark – 1994
Total Quality Management (TQM) promotes a long-term, strategic look at organizations; by extension, Total Quality Education (TQE) promotes an essential, strategic view of communities, educational provisions, and children. This book discusses applying the TQM approach, which focuses on long-term quality, to a TQE, communitywide focus. The emphasis…
Descriptors: Community Involvement, Community Support, Cooperative Planning, Educational Cooperation
American Association for Higher Education, Washington, DC. – 1994
This volume presents descriptions of Continuous Quality Improvement (CQI) as it is being applied at 25 institutions of higher education. It offers 25 different perspectives on use of the strategic framework, and provides numerous ways to think about issues confronting campuses that decide to embrace CQI. An introduction outlines CQI's beginnings…
Descriptors: Case Studies, Colleges, Community Colleges, Educational Improvement
Cornesky, Robert A.; McCool, Samuel A. – 1994
This book describes the steps and tools of Total Quality Management (TQM) and their use in the academic units of colleges and universities for Total Quality Improvement (TQI), illustrated by a case study from the School of Arts & Sciences at a state university. Section 1 explains how to: (1) identify problems contributing to non-value-added…
Descriptors: Case Studies, College Administration, Colleges, Diagrams
