Discusses the benefits and complexity of reference within the serials department and its interrelationship with general reference service. Practical solutions are suggested for problems of training, staffing and organization of serials reference service. (RAA)

Discusses the advantages and disadvantages of job-sharing as an alternative to part-time employment in libraries and describes a job-sharing experiment at the Parson Branch of the Public Library of Columbus and Franklin County. Six references are included. (CHC)

Discusses the relevance of political power to the library's administration in post-secondary institutions. (CHC)

Economic pressures on the information industry and on libraries are significantly affecting the nature of services and the organization of work within libraries. These effects are illustrated by three phenomena: emphasis on productivity in libraries, marketing of online database searches through libraries, and the repackaging of library services…

Describes the development and operation of the University of Kansas Regents Center Library, which serves nontraditional students within a three county area. Sections cover establishing the library; policy and procedures; staff, collections and acquisitions; reciprocal and liaison services; the library today; and management techniques. (JD)

This new column discusses the need for gaining administrative and academic support for library instruction programs to improve "library literacy," i.e., the learning of the basic skills for finding information, and summarizes the findings of a five-year experiment at the University of Colorado to improve/increase faculty and student…

Discusses basic theories of systematically organizing and transferring information and demonstrates application of these theories to career and occupational materials. Using the Dictionary of Occupational Titles classification for management of career resources is recommended. Options for managing nonoccupational career information are proposed.…

Unless library managers assume a leadership role in the information society and truly manage libraries, others will assume the responsibility. Thus far, they have not provided such leadership and have failed to effectively use innovative managerial techniques to administer the library. (RAA)

Presents an activity analysis of the tasks performed and the time expended by public service librarians at a research library. Data obtained with this tool are evalutated in terms of the differing viewpoints held by library and university administrators. (Author/RAA)

Presents data collected through a questionnaire from Connecticut public libraries which indicate that libraries that engage in public relations activities show a higher public support as evidenced by a higher budget allocation than libraries which do not engage in public relations activities. The questionnaire is appended. (Author/CWM)

Discusses three management concepts that can be used by special librarians or information management specialists to achieve excellence in information delivery: total quality management (TQM), quality information management (QIM), and the ideas in the Special Libraries Association's (SLA) "Competencies for Special Librarians of the 21st…

Encourages the library manager to develop a facility for "reframing," or seeing a situation from several viewpoints in succession. This technique can aid in problem solving and in effecting change in organizational culture. Frames listed include structural, human-resource related, political, or symbolic, and practical considerations…

Changes in the library profession have increased the level of job-related stress. Describes a public librarian's efforts to deal with employee stress; discusses symptoms of stress and assessing levels of stress; ranks stress factors in order of severity; describes the action plan; and lists management techniques to minimize stress. (PEN)

Explains the nature and usefulness of success factor research in general and in relation to the information and library area. Suggest that an understanding of success factors in Information Resource Units (IRUs) can be beneficial to planning and management. Results of a survey of IRU directors in Germany are presented. (Author/LRW)

Discusses the need for organizational change in academic research libraries, based on a study of a small group of libraries that had experienced varying degrees of restructuring and had analyzed factors that energized change. Highlights include organizational flexibility, external or client-centered orientation, staff empowerment, and improving…