This study examines the implementation of Total Quality Management (TQM) in the Library/Learning Resources Centers (LRC) of Columbia State Community College, Columbia, Tennessee; Delaware County Community College, Media, Pennsylvania; and Guilford Technical Community College, Greensboro, North Carolina. To place the LRCs' TQM experiences in proper…

Changing services, technologies, organization, and ownership and access policies in academic libraries will bring new management and leadership techniques. Reviews literature examining change, management creativity, learning organizations, Total Quality Management, technological advancement, internationalization of higher education and global…

Presents criteria for making decisions about the use of videotapes in Continuous Quality Improvement training in academic media centers: use of case studies; clear objectives and concepts; race/gender sensitivity; balance of simplicity and complexity; clarity of sound and visibility; graphics quality; content relevance; humor; length; variety in…

Presents a model of quality assurance for colleges and universities, distilled from key concepts in the literature about quality assurance and higher education culture and practice. The model has continuous quality improvement in student learning at its center, and includes elements of institutional values, faculty evaluation and development,…

Describes the evolution of a model, developed by student affairs officials, which outlines a planning process for implementing Total Quality Management. Presents step-by-step instructions for the model's deployment and discusses such issues as transitions, planning forms, goals, and professional and personal growth needs. (RJM)

Describes the role that values, and value conflicts, play in transfer of educational program effectiveness between United States and Mexico. It proposes that transfer without significant modification and interpretation to fit local world views and practices is generally dysfunctional, and offers codesigning as a strategy to obviate traditional…

Reports results of a telephone survey of students in the Open University's School of Education (Wales), set in the context of Total Quality Management, that investigated student attitudes toward tutorial support. The need for improved service in rural areas is discussed, and implications for tutors and for marketing strategies are suggested. (LRW)

Explain's Duke University Library's change from a hierarchical management structure to one of self-managing teams developed within a total quality management (TQM) framework. Emphasizes the personal views and experiences of a manager responsible for implementing and guiding the process of change. (JKP)

A survey of 160 colleges and universities at various stages of total quality management implementation found 5 key challenges to successful implementation: changes in organizational culture, obtaining senior leadership commitment, gaining faculty support, finding implementation time in already busy schedules, and cost and time required for staff…

W. Edwards Deming built a 40-year record of quality management in Japan known as Total Quality Management (TQM). His 14 points require a change in the belief system of managers and media directors, but their implementation in government agencies and schools will produce increased time for better services, better communications, and new programs.…

College programs winning the 1992 American Association of University Administrators awards for outstanding academic administration during times of fiscal constraint are described briefly. Awards were given for total quality management (Oregon State University), enrollment management (Indiana University), and financial management (Chaffey Community…

Discussion of the application of TQM (Total Quality Management) to libraries addresses planning based on customer needs and use of the scientific method to evaluate customer satisfaction. A TQM experiment at Marquette Middle School (Wisconsin) is examined, and ways that TQM was used to meet the needs of homeless students are described. (MES)

Explains Total Quality Management (TQM), a participative management style, and examines its relationship to Instructional Systems Development (ISD) as it is used for curriculum development. Application of TQM principles to the ISD processes of analysis, design, development, implementation, and evaluation is suggested. (eight references) (LRW)

Outlines the development of a strategy that applies quality management techniques to a training development program based on experiences at Lloyds Bank (United Kingdom). Topics discussed include computer-based training and software development; environmental influences affecting standards development; quality control; assessment against the…

Describes the processes required for ensuring a successful transition to Total Quality Management (TQM) methods of assessment, suggesting that a campuswide assessment terminology must replace the different assessment terminologies used by faculty and administration. Indicates that TQM provides an overarching philosophy about work and providing…